Microsoft 365 Technical Lead

Lenovo PCCW Solutions; Santo Niño 1st; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Lenovo PCCW Solutions seeks an experienced Microsoft 365 Technical Lead to drive delivery, support, security, and governance of enterprise M365 services. You will coordinate administration, incident response, and change management while ensuring compliance and service excellence across Exchange Online, SharePoint Online, Teams, and OneDrive.

The role requires strong hands-on expertise in M365, Entra ID, Conditional Access, Intune, Defender, Purview, and Azure tenant administration, with proven

Qualifications

• Minimum 5 years of experience in Microsoft 365 engineering, administration, or enterprise support environments.
• Experience leading, coordinating, or mentoring IT support/operations teams.
• Strong hands-on expertise across Microsoft 365 services, Entra ID, Intune, Defender, Purview, and Azure tenant administration.
• Familiarity with ITIL processes, change management, and CAB governance.

Responsibilities

• Lead Microsoft 365 administration, support, and operational activities.
• Serve as day-to-day liaison with Information Security to ensure security and governance alignment.
• Manage core Microsoft 365 workloads: Exchange Online, SharePoint Online, Teams, OneDrive.
• Administer Entra ID, Conditional Access, Intune, Defender, and Purview.
• Drive incident management, RCA, and problem management for complex issues.
• Lead change management activities including CAB reviews and planning.
• Ensure SLAs and security policies are followed across services.
• Collaborate with internal teams, vendors, and stakeholders to deliver secure services.
• Support Azure tenant administration and integration with M365.
• Identify opportunities for automation and process improvements.

Skills

M365 Administration

Azure AD

Conditional Access

Intune

Defender

Purview

Incident management

RCA

ITIL

Stakeholder management

CAB governance

Tools

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Job description

We are seeking an experienced Microsoft 365 Technical Lead to drive the delivery, support, security, and governance of enterprise M365 services. This role combines deep technical expertise across the Microsoft 365 ecosystem with strong stakeholder engagement and security governance responsibilities. The successful candidate will serve as the primary technical lead for M365 operations while acting as a key liaison between technical teams, security stakeholders, and business users to ensure service excellence, compliance, and continuous improvement.

Key responsibilities:

Lead and coordinate Microsoft 365 administration, support, and operational activities.

Serve as the day-to-day liaison with Information Security stakeholders, ensuring alignment with security and governance requirements.

Manage and support core Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related workloads.

Administer and maintain Microsoft Entra ID, Conditional Access, Intune, Microsoft Defender, and Microsoft Purview.

Drive incident management, problem management, and Root Cause Analysis (RCA) for complex technical issues.

Lead change management activities, including CAB reviews and implementation planning.

Ensure compliance with operational procedures, security policies, and service-level agreements (SLAs).

Collaborate with internal teams, vendors, and business stakeholders to deliver reliable and secure services.

Support Azure tenant administration and integration with Microsoft 365 services.

Identify opportunities for service enhancement, automation, and operational efficiency.

About you:

Minimum 5 years of experience in Microsoft 365 engineering, administration, or enterprise support environments.

Proven experience leading, coordinating, or mentoring support and operations teams.

Strong hands-on expertise in Microsoft 365 Administration, Microsoft Entra ID (Azure AD), Conditional Access, Microsoft Intune, Microsoft Defender, Microsoft Purview, and Azure tenant administration.

Experience managing complex incidents and conducting detailed Root Cause Analysis (RCA).

Familiarity with ITIL processes, change management, and CAB governance.

Excellent stakeholder management and communication skills.

Ability to operate effectively in a fast-paced enterprise environment.

One of the following certifications is highly preferred: Microsoft Certified: Microsoft 365 Administrator Expert (MS-102), MS-100 / MS-101 (legacy equivalent), or equivalent Microsoft 365 enterprise administration certification.

Preferred: Azure Administrator Associate (AZ-104), Security certifications such as SC-300 Identity and Access Administrator, SC-200 Security Operations Analyst, or SC-400 Information Protection Administrator.

Preferred: Previous experience as an IT Security Officer (ITSO) or Security Liaison, or experience supporting government, public sector, financial services, healthcare, or other regulated environments.