Microsoft 365 Support Engineer: Admin, On-Call & Security Focus
Lenovo PCCW Solutions
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Job summary
Lenovo PCCW Solutions is seeking a Microsoft 365 Support Engineer to deliver Level 2 support across the Microsoft 365 service catalogue. You will administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, while managing users, licenses, MFA, and conditional access.
The role requires at least 2 years of M365 administration experience, hands-on product knowledge, and familiarity with ITIL processes and incident management.
Qualifications
- Minimum 2 years of Microsoft 365 administration or L2 support experience.
- Hands-on experience with Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Familiarity with ITIL processes, SLA-driven support, and incident management.
- MS-102, MD-102, or equivalent M365 experience.
- Experience with Intune, Defender, Purview, PowerShell, and Power Platform Governance.
- Exposure to government or regulated environments.
- Microsoft security certifications are advantageous.
Responsibilities
- Deliver day-to-day support for Microsoft 365 services, incidents, requests, and approved changes.
- Administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Manage users, groups, licenses, MFA, SSPR, and Conditional Access.
- Support Intune, Defender, Purview, and tenant-supporting Azure services.
- Monitor service health, troubleshoot issues, and manage Microsoft support cases.
- Participate in on-call support and operational improvements.
Skills
Education
Tools
Job description
Lenovo PCCW Solutions is seeking a Microsoft 365 Support Engineer to deliver Level 2 support across the Microsoft 365 service catalogue. You will administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, while managing users, licenses, MFA, and conditional access.
The role requires at least 2 years of M365 administration experience, hands-on product knowledge, and familiarity with ITIL processes and incident management.
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