Mgr, Process Operations Manila

Northern Trust Corp; Manila; On-site; PHP 650,000 - 1,200,000; Full time

Benefits offered by this job

Flexible work culture

Career development programs

Philanthropy initiatives

Job summary

Northern Trust is seeking a capable professional to join our Manila office, supporting performance management, staff development, and program administration. You will collaborate with senior leadership on cross-functional initiatives and ensure disciplined execution across teams.

The role requires strong communication, analytical skills, and a proactive approach to process improvement, with opportunities to contribute to a global financial services leader.

Qualifications

• Bachelor's degree or related experience preferred.
• Strong communication and leadership abilities.
• Experience with performance management and staff training.
• Analytical and problem-solving skills required.

Responsibilities

• Conduct performance management and career development for staff.
• Set goals, organize work, monitor activities, ensure timely completion.
• Lead cross-functional, technically challenging initiatives.
• Develop, implement, and manage programs within functions.
• Handle complex activities with significant impact.
• Interact with committees and senior management.
• Manage daily operations and mentor junior staff.
• Maintain team KPIs per service level documents.
• Facilitate discussions and decisions.
• Create and update procedural documents.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Operational excellence

Education

Bachelor's degree or equivalent

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

1. Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff
2. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
3. Carries out activities that are medium-to-large in scope, cross-functional and technically difficult
4. Spearhead the development, implementation and administration of programs within functional areas
5. Carries out complex activities with significant financial, client, and/or internal business impact
6. Have direct interaction with committees and/or Senior Management
7. Manage daily operational activities and supervise day-to-day work and to act as a mentor to other junior level employees
8. Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Level Documents (SLD).
9. Able to facilitate discussions and reach decisions
10. Create, maintain and update procedural/process documents

Knowledge

• Leadership assertiveness and organizational skills are needed to prioritize assignments and provide feedback to staff.
• Excellent oral and written communication skills are required.
• Functional / Industry Knowledge is required.
• Analytical and problem solving skills are preferred
• Technical skills are required.

Experience

• A College or University degree and/or some relevant work experience is preferred. Related Industry qualification / or studying towards, is preferred

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Manila Office

The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 - driving meaningful impact and sustainable growth. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

EEO Statements

APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual\'s age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)