Assoc Consultant, Client Service Delivery

126 Northern Operating Srvs Asia; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Northern Trust in Manila is looking for an Analyst/Client Service Associate to support client service delivery and digital product servicing activities. You will work with senior staff on more complex issues and help gather, analyze information to resolve standard problems, while maintaining strong relationships with clients and colleagues.

The role requires a Bachelor’s degree and typically 1+ years of related experience; you will operate within standardized procedures to meet deadlines and

Qualifications

• Bachelor’s degree required; 1+ year experience preferred.
• Strong written and verbal communication.
• Attention to detail and ability to work under deadlines.

Responsibilities

• Complete deliverables by following established procedures for client service delivery.
• Support more senior staff on complex client service issues.
• Gather, organize, and analyze information to resolve standard problems.
• Maintain transactional relationships to support service delivery.
• Ensure timely, accurate completion of assigned work per policies.

Skills

Client service

Analytical thinking

Attention to detail

Communication skills

Team collaboration

MS Office

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

DUTIES & RESPONSIBILITIES

1. Completes assigned deliverables by applying established procedures, tools, and guidelines to routine and moderately varied assignments supporting client service delivery and digital product servicing activities.
2. Works with more senior staff when supporting complex client service issues, larger clients, or more advanced servicing scenarios.
3. Gathers, organizes, and analyzes information to resolve standard problems related to product support or client servicing needs.
4. Builds and maintains transactional working relationships to support effective service delivery and collaboration.
5. Provides updates and exchanges information with colleagues, stakeholders, and clients to support service execution and communication.
6. Works within standardized procedures and policies to meet objectives, quality expectations, client requirements, and deadlines for client servicing activities.
7. Applies knowledge of processes and business activities to support efficient and accurate client service delivery execution.
8. May provide informal guidance to more junior staff on routine service delivery tasks.
9. Remains accountable for timely, accurate completion of assigned work supporting client service delivery outcomes.
10. Performs all duties according to established policies, procedures and regulatory requirements.

KNOWLEDGE/SKILLS

• Conceptual knowledge of theories, practices, procedures, and systems within the job discipline
• Ability to use existing procedures and standard practices to solve routine problems and make sound judgments
• Understanding of how own work supports team objectives, client service delivery outcomes, and how related teams coordinate efforts to achieve results
• Strong attention to detail and ability to deliver accurate, timely, and consistent work within established deadlines
• Effective written and verbal communication skills for exchanging factual or technical information with peers, supervisors, clients, and other stakeholders
• Ability to build transactional working relationships and collaborate effectively with peers in the function and immediate supervisor
• Developing business and industry awareness to support sound execution of assigned work and contribute to team performance in a client service delivery environment
• Proficiency with Microsoft Word, Excel, PowerPoint, and other job-related systems and tools used to support digital product and client servicing activities

EDUCATION / EXPERIENCE

Bachelor’s/University degree required. Typically 1+ years of relevant experience. Relevant internship or prior experience in a professional environment may be helpful. Requires conceptual knowledge of theories, practices, and procedures within the job discipline.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

About Our Manila Office

The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 - driving meaningful impact and sustainable growth. Learn more.

Looking for greater? You found it.

A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure - North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights (U.S.)