Project Manager (PHL)

Carelon Global Solutions Philippines, Inc.; Hinoba-an; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Carelon Global Solutions Philippines, Inc. is seeking a Project Manager (PHL) to lead marketing communications for health plans, coordinating market-specific versions from templates and model materials, while ensuring deadlines and approvals.

The role requires meticulous organization, comfort with established processes, and the ability to manage a high volume of concurrent projects within a regulated environment.

Qualifications

• Highly organized and detail-oriented.
• Able to independently manage a high volume of concurrent communication projects in a regulated environment.

Responsibilities

• Market-Specific Versioning: Create market-specific communication documents from approved parent templates, model materials, or previous versions based on defined state, market, and business requirements.
• Content Updates & Quality Review: Incorporate requested content changes and perform detailed proofreading and editorial quality checks for accuracy, consistency, spelling, grammar, formatting, and adherence to applicable writing and brand standards.
• Internal Review Management: Prepare and submit materials through required internal MMRP review processes, track feedback and approvals, incorporate requested revisions, and ensure comments are resolved.
• External Review Management: Coordinate submissions to Alliance partners, state regulators, or other external reviewers as required, track review status, incorporate feedback, and manage materials through final approval.
• Workflow & Schedule Management: Build and maintain workflow tasks, due dates, review cycles, and project schedules. Proactively monitor deadlines and follow up with reviewers and stakeholders to keep work progressing.
• Stakeholder Coordination: Serve as the day-to-day point of contact for assigned communications, coordinating with health plan business owners, subject matter experts, reviewers, compliance partners, and production teams to resolve questions and obtain required decisions.
• Final Document Coordination: Ensure approved documents are complete and appropriately prepared for downstream activities including translation, Section508 tagging, configuration, web publishing, and production.
• Issue Management: Identify missing information, conflicting requirements, approval delays, or other issues that could impact delivery and proactively coordinate resolution or escalation.
• Document & Version Control: Maintain accurate documentation, naming conventions, version history, approvals, and final files across multiple markets and communication projects.

Job description

Position Title: Project Manager (PHL) Shift: 9:00 PM to 6:00AM (Philippines)

The Marketing Project Manager supports the execution of time-sensitive member communications for health plans, with a primary focus on developing market-specific versions of approved communications and managing materials through required internal and external review and approval processes. This role works from established parent templates, model materials, previous versions, and market-specific requirements to create accurate communication materials for individual health plan markets. The Project Manager coordinates each communication through review, feedback, approval, and final handoff, ensuring deadlines and requirements are met. The ideal candidate is highly organized, detail-oriented, comfortable working within established processes, and able to independently manage a high volume of concurrent communication projects in a regulated environment.

Key Responsibilities

• Market-Specific Versioning: Create market-specific communication documents from approved parent templates, model materials, or previous versions based on defined state, market, and business requirements
• Content Updates & Quality Review: Incorporate requested content changes and perform detailed proofreading and editorial quality checks for accuracy, consistency, spelling, grammar, formatting, and adherence to applicable writing and brand standards
• Internal Review Management: Prepare and submit materials through required internal MMRP review processes, track feedback and approvals, incorporate requested revisions, and ensure comments are resolved
• External Review Management: Coordinate submissions to Alliance partners, state regulators, or other external reviewers as required, track review status, incorporate feedback, and manage materials through final approval
• Workflow & Schedule Management: Build and maintain workflow tasks, due dates, review cycles, and project schedules. Proactively monitor deadlines and follow up with reviewers and stakeholders to keep work progressing
• Stakeholder Coordination: Serve as the day-to-day point of contact for assigned communications, coordinating with health plan business owners, subject matter experts, reviewers, compliance partners, and production teams to resolve questions and obtain required decisions
• Final Document Coordination: Ensure approved documents are complete and appropriately prepared for downstream activities including translation, Section508 tagging, configuration, web publishing, and production
• Issue Management: Identify missing information, conflicting requirements, approval delays, or other issues that could impact delivery and proactively coordinate resolution or escalation
• Document & Version Control: Maintain accurate documentation, naming conventions, version history, approvals, and final files across multiple markets and communication projects

Care meets innovation

Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations. We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community.

We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure.

At Carelon Global Solutions Philippines, we care for those who provide care. Join us today. We celebrate and leverage our associates' limitless skills, talents, unique perspectives, and experiences. By respecting our people's culture and background, we foster a collaborative and purpose-driven workplace where everyone can grow and thrive in their careers. If you are a recent senior high school or college graduate looking to get a head start in your career, we are the right team for you. Our people-first approach supports professional development by providing associates with the right tools and training that align with their aspirations.