Meter Data Analyst II — Billing Read & Troubleshooting

Realpage; Pasig; On-site; PHP 700,000 - 900,000; Full time

Job summary

Realpage seeks a Research Analyst III to support the Meter Data team by analyzing utility consumption data for loading into meter reading platforms. You will assist resident billing teams in using data to bill residents through clients and recover utility expenses.

The role involves troubleshooting connectivity, communicating with clients, and serving as the highest escalation point within the team, while preparing regular reports and supporting process improvements.

Qualifications

• Basic knowledge of sub-metered utility billing experience preferred.
• Moderate to strong understanding of submetering hardware and software systems preferred
• Strong organization skills, and a high level of detail required
• Robust working knowledge of MS Office (Outlook, Excel, and MS Word)

Responsibilities

• Serve as second contact for leadership (Team Leader or Manager) to elevate difficult/more involved tasks to complete timely.
• Investigate, resolve, or escalate metered utility usage work items and service tickets in priority order.
• Handle any “special handling” sub-meter reads that require extra communication either internally or externally.
• Troubleshoot meter system software and internal file transfer process to resolve usage exceptions and ensure read file accuracy.
• Make recommendations on process improvements that will aid the department in meeting its goals and objectives.
• Anticipate Customer’s utility bill concerns and use as a basis for decision making when connectivity or software issues arise and set appropriate expectations for resolution.
• Compile daily, weekly, and monthly reports.
• Additional research tasks as assigned by managers.

Skills

Technical communication

Problem solving

Attention to detail

Team collaboration

Tools

MS Office (Outlook, Excel, Word)

Job description

Realpage seeks a Research Analyst III to support the Meter Data team by analyzing utility consumption data for loading into meter reading platforms. You will assist resident billing teams in using data to bill residents through clients and recover utility expenses.

The role involves troubleshooting connectivity, communicating with clients, and serving as the highest escalation point within the team, while preparing regular reports and supporting process improvements.