Meter Data Resolution Analyst II

RealPage, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RealPage, Inc. in Manila is seeking a Research Analyst III to support the Meter Data team. You will analyze sub-metered data connectivity, coordinate with clients, and help ensure accurate usage reads for billing.

This role requires strong MS Office skills, attention to detail, and the ability to communicate complex technical issues to non-technical stakeholders. You will produce daily/weekly/monthly reports and serve as escalation point.

Qualifications

• Basic knowledge of sub-metered utility billing preferred.
• Moderate to strong understanding of submetering hardware and software systems preferred.
• Strong organization skills and high level of detail required.
• Robust working knowledge of MS Office (Outlook, Excel, Word).

Responsibilities

• Serve as second contact for leadership to elevate difficult/more involved tasks to complete timely.
• Investigate, resolve, or escape metered utility usage work items and service tickets in priority order.
• Handle special handling sub-meter reads that require extra communication.
• Troubleshoot meter system software and internal file transfer process to resolve usage exceptions and ensure read file accuracy.
• Make recommendations on process improvements to aid department goals.
• Anticipate customer’s utility bill concerns and set appropriate expectations for resolution.
• Compile daily, weekly, and monthly reports.
• Additional research tasks as assigned by managers.

Skills

Submetered billing knowledge

Submetering hardware

Submetering software systems

MS Office (Outlook, Excel, Word)

High attention to detail

Tools

Submetering hardware

Submetering software

Job description

RealPage, Inc. in Manila is seeking a Research Analyst III to support the Meter Data team. You will analyze sub-metered data connectivity, coordinate with clients, and help ensure accurate usage reads for billing.

This role requires strong MS Office skills, attention to detail, and the ability to communicate complex technical issues to non-technical stakeholders. You will produce daily/weekly/monthly reports and serve as escalation point.