Merchant Operations Specialist

Optimum Info Solution; Rizal; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Health Insurance

Company Social Events

Job Training

Job summary

A leading solutions provider in the Philippines is seeking a Merchant Success Manager to build and nurture partnerships with merchants on their platform. The role involves identifying new partners, managing relationships, and driving growth initiatives. The ideal candidate has a Bachelor's degree and 2-4 years of relevant experience, with strong interpersonal skills and a data-driven mindset. This position offers various employee benefits including health insurance and recognition programs.

Qualifications

• 2–4 years of experience in business development, account management, or sales.
• Data-driven mindset with ability to interpret performance metrics.
• Experience in FMCG, tech platforms, or e-commerce industries is a plus.

Responsibilities

• Identify and prospect new merchant partners.
• Drive end-to-end onboarding of new merchants.
• Manage relationships for merchant retention and satisfaction.
• Use data insights to recommend campaigns and solutions.

Skills

Interpersonal skills

Negotiation skills

Communication skills

Data analysis

Organizational skills

Education

Bachelor's degree in Business, Marketing, or related field

Job description

On-site - Rizal 1-3 Yrs Exp Bachelor Contract

Job Description

The Merchant Success plays a critical end-to-end role in building, growing, and nurturing high-impact partnerships with Grab’s merchant partners. This role combines sales acquisition, strategic relationship management, and performance growth—ensuring merchants thrive on the Grab platform across services such as GrabFood, GrabMart, GrabExpress, and GrabPay.

Responsibilities

• Identify and prospect new merchant partners through various channels (fieldwork, referrals, digital leads, events)
• Conduct outbound calls and in-person pitches to merchant owners, managers, or decision-makers
• Drive end-to-end onboarding: from contract signing and document collection to system encoding and training
• Ensure merchants are properly setup on the platform with initial marketing support and in-store visibility
• Relationship management: Build strong, trust-based relationships with merchant partners to drive retention and satisfaction
• Serve as the main point of contact for merchant concerns, escalations, or operational issues
• Conduct regular business reviews to assess merchant performance and identify growth opportunities
• Advocate for merchant needs internally, working with operations, marketing, and product teams
• Use data insights to recommend campaigns, ads, and product solutions that improve merchant performance
• Strategically upsell Grab’s ecosystem products (GrabAds, GrabFinance, GrabPay, GrabExpress, etc.)
• Partner with merchants to execute marketing initiatives and growth strategies
• Maintain updated records of merchant interactions, performance, and pipeline status
• Submit regular reports and updates on key metrics and account health
• Stay updated on market trends, competitor activities, and industry best practices

Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• 2–4 years of experience in business development, account management, or sales
• Strong interpersonal, negotiation, and communication skills
• Data-driven mindset with ability to interpret performance metrics and build actionable plans
• Organized, proactive, and results-oriented with a strong sense of ownership
• Experience in FMCG, tech platforms, or e-commerce industries is a plus

Benefits

• Employee Recognition and Rewards
• Incentives
• Government Mandated Benefits
• Insurance Health & Wellness – Health Insurance, Life Insurance, HMO
• Others – Company Social Events, Company Equipment
• Professional Development – Job Training
• Read More

KPIs / Success Metrics

• Number of new merchants onboarded and activated
• Merchant retention and satisfaction scores
• Cross-sell and product adoption rates
• Timeliness and quality of issue resolution

Additional Information

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