Mercator Product Specialist: Systems & Process Expert

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

CITCO International Support Services Limited-Philippine ROHQ is seeking a Product Specialist to analyze how IT systems support business functions within the Mercator Business Systems Support Team, learning the processes and applications from the inside out.

You will define roadmap items, manage user feedback, gather requirements, help QA and UAT, prepare training materials, deliver system presentations, and collaborate with IT and business teams in a fast-paced environment.

Qualifications

• Minimum two years of experience in a similar role.
• Experience in Financial Sector or Corporate Secretarial work is a plus.
• Familiarity with IT project lifecycles desirable.
• Strong written and spoken English skills.

Responsibilities

• Define roadmap items in knowledge integration, workflow automation, reports and analytics.
• Develop end-to-end understanding of Mercator business processes.
• Manage user bug reports and enhancement requests.
• Run requirements gathering process.
• Contribute to defining reports and QA testing.
• Coordinate UAT testing and training materials.
• Deliver system presentations to users internally and externally.
• Assist IT support in troubleshooting and be the go-to system expert.

Skills

IT systems analysis

Agile methodologies

JIRA

Confluence

SharePoint

Data analytics

Requirements gathering

Education

Bachelor’s Degree in Technology or Business

Tools

JIRA

Confluence

SharePoint

Job description

CITCO International Support Services Limited-Philippine ROHQ is seeking a Product Specialist to analyze how IT systems support business functions within the Mercator Business Systems Support Team, learning the processes and applications from the inside out.

You will define roadmap items, manage user feedback, gather requirements, help QA and UAT, prepare training materials, deliver system presentations, and collaborate with IT and business teams in a fast-paced environment.