Product Specialist, Mercator IT Systems (Flexible Work Arrangements)

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Citco in Makati is seeking a Product Specialist for the Mercator Business Systems Support Team with Entica focus. You will learn business processes and supporting applications from the inside out and work with the Mercator IT Applications Manager to advance the roadmap.

You will define requirements, contribute to reports, QA testing, UAT, and training materials for internal and external users, and help troubleshoot. Strong English and a relevant degree are required.

Qualifications

• Bachelor's Degree in Technology or Business.
• Experience with Agile methodologies.
• Strong communication in English (oral and written).
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with Jira, Confluence, SharePoint is a plus.

Responsibilities

• Define roadmap items in knowledge integration, workflow automation, reports and data analytics.
• Develop end-to-end understanding of Mercator business processes.
• Manage user bug reports and enhancement requests.
• Gather requirements and assist in QA testing and UAT.
• Create and maintain training materials for internal and external users.
• Deliver system trainings and presentations.

Skills

Interpersonal skills

Oral & written English

Prioritization

Teamwork

Initiative

Education

Bachelor's Degree in Technology or Business

Tools

JIRA

Confluence

SharePoint

Job description

Citco in Makati is seeking a Product Specialist for the Mercator Business Systems Support Team with Entica focus. You will learn business processes and supporting applications from the inside out and work with the Mercator IT Applications Manager to advance the roadmap.

You will define requirements, contribute to reports, QA testing, UAT, and training materials for internal and external users, and help troubleshoot. Strong English and a relevant degree are required.