Member Experience & Events Coordinator

Active Group; Lipa; On-site; PHP 223,000 - 335,000; Full time

Job summary

Mount Malarayat Golf & Country Club is seeking a detail-oriented Membership Coordinator to support daily operations of the Membership Department. The role focuses on delivering exceptional member service, maintaining records, and upholding high club standards.

The position involves handling member inquiries, processing applications and renewals, coordinating club events, and providing sales and administrative support to the Membership Manager and team.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business Administration, or related field (preferred)
• At least 1 year of relevant experience, preferably in hospitality or club operations
• Background in sales and marketing is an advantage

Responsibilities

• Maintain excellent relationships with members and their guests
• Respond promptly to membership inquiries, concerns, and requests
• Monitor and update membership records and status
• Ensure timely communication of club updates, events, and promotions
• Oversee issuance of membership IDs and car stickers
• Facilitate new applications, renewals, and documentation requirements
• Conduct applicant interviews, orientations, and site tours
• Maintain accurate and organized member database
• Send reminders for expiring memberships and renewals
• Assist in organizing club tournaments and member events
• Coordinate event logistics and banquet requirements
• Work closely with internal departments to ensure seamless execution
• Support awarding ceremonies and event completion
• Assist in telemarketing and sales call coordination
• Prepare proposals, contracts, and sales reports
• Maintain sales trackers and documentation
• Provide administrative support to the Membership Manager and team
• Assist in board meetings, stockholders' meetings, and club events
• Prepare reports and documentation as required
• Perform other duties as assigned

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Multitasking

Sales knowledge

English proficiency

Education

Bachelor's degree in Marketing, Advertising, Business Administration, or related field (preferred)

Job description

Mount Malarayat Golf & Country Club is seeking a detail-oriented Membership Coordinator to support daily operations of the Membership Department. The role focuses on delivering exceptional member service, maintaining records, and upholding high club standards.

The position involves handling member inquiries, processing applications and renewals, coordinating club events, and providing sales and administrative support to the Membership Manager and team.