Member Experience Specialist

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 240,000 - 320,000; Full time

Job summary

Travel + Leisure Co. is seeking a Member Services Coordinator to support our Accor Vacation Club members with outstanding service, guidance, and timely resolutions.

You will handle inquiries via phone, email, and written correspondence, educate members on benefits, assist with holiday bookings and onboarding, and maintain accurate records while collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless experiences.

Qualifications

• 2+ years in customer service or related field.
• Experience handling complaints professionally and empathetically.
• Able to meet individual and team KPIs in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving, organization, and multitasking abilities.
• Intermediate MS Office skills, including Outlook, Word and Excel.

Responsibilities

• Managing member enquiries through phone, email, and written correspondence.
• Conducting outbound calls to educate and engage members on benefits.
• Taking ownership of member concerns and providing timely resolutions.
• Assisting members with holiday bookings and membership requests.
• Facilitating member onboarding and education programs.
• Supporting member events, workshops, and engagement initiatives.
• Maintaining accurate member records and administrative documentation.
• Collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Teamwork

Multitasking

Tools

Outlook

Word

Excel

Job description

Travel + Leisure Co. is seeking a Member Services Coordinator to support our Accor Vacation Club members with outstanding service, guidance, and timely resolutions.

You will handle inquiries via phone, email, and written correspondence, educate members on benefits, assist with holiday bookings and onboarding, and maintain accurate records while collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless experiences.