Member Experience & Booking Specialist

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Travel + Leisure Co. is seeking a Customer-focused Member Services Coordinator to support our Accor Vacation Club members in the Philippines.

You will handle inquiries, guide members through their ownership journey, and ensure each interaction reflects our commitment to exceptional service. You’ll manage communications via phone, email, and written correspondence, assist with holiday bookings, onboarding, and events, while maintaining accurate member records and collaborating with Sales,

Qualifications

• Minimum 2 years' experience in customer service or related role.
• Proven ability to handle enquiries and complex conversations.
• Experience meeting individual and team KPIs in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Managing member enquiries through phone, email, and written correspondence
• Conducting outbound calls to educate and engage members, helping them maximize their vacation ownership benefits
• Taking ownership of member concerns and complaints, delivering positive and timely resolutions
• Assisting members with holiday bookings and membership-related requests
• Facilitating member onboarding and education programs
• Supporting member events, workshops, and engagement initiatives
• Maintaining accurate member records and administrative documentation
• Collaborating with internal teams across Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless member experiences.

Skills

Customer service

Communication skills

Phone etiquette

Empathy

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Travel + Leisure Co. is seeking a Customer-focused Member Services Coordinator to support our Accor Vacation Club members in the Philippines.

You will handle inquiries, guide members through their ownership journey, and ensure each interaction reflects our commitment to exceptional service. You’ll manage communications via phone, email, and written correspondence, assist with holiday bookings, onboarding, and events, while maintaining accurate member records and collaborating with Sales,