Mega FM Shift Lead - Operations, SPX Express (Laguna)

SPX PHILIPPINES INC.; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

SPX Philippines Inc. is seeking a Warehouse Operations Supervisor to oversee sorting center processes, manage schedules, and ensure timely processing of deliveries within the Shopee operations framework.

The role requires a BS in Industrial Engineering and 2–5 years in e-commerce/logistics, with supervisory experience and a detail-oriented mindset to drive process improvements.

Qualifications

• Bachelor's degree in Industrial Engineering.
• 2–5 years of experience in e-commerce, logistics and warehousing.
• Supervisory experience for direct and agency employees.
• Keen with detail and background in process improvement.
• Knowledgeable with MS Office and Google Applications.

Responsibilities

• Oversee sorting center processes (inbound, sorting, outbound) and teams to meet KPI targets.
• Create and monitor schedules and tasks; manage performance and attendance.
• Ensure deliveries are received, checked, processed and endorsed within timelines.
• Notify departments when non-conformance or shortages are found.
• Ensure transfers are processed upon arrival to the warehouse.
• Provide reports to Functional Lead and SOC Lead for performance reporting.

Skills

Supervisory experience

Process improvement

Detail-oriented

MS Office

Google Apps

Education

Bachelor of Science in Industrial Engineering

Tools

MS Excel

Google Sheets

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee the sorting center processes (such as inbound, sorting and outbound) and team members to ensure all Key Performance Indicator (KPI) and targets are achieved
• Create of schedule and monitoring of tasks and duties; manage overall performance and attendance
• Ensure all deliveries are received, checked, processed and endorsed to the next process within agreed timelines
• Notify appropriate departments when there is non-conformance or shortage/overages are found
• Ensure all transfers are processed immediately upon arrival into the warehouse
• Provide reports to Functional Lead and/or SOC Lead for internal performance reporting

Requirements:

• Graduate of Bachelor of Science in Industrial Engineering
• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
• Has supervisory experience, both for direct and agency employees
• Keen with details and has background in process improvement
• Knowledgeable with MS and Google Applications