Medical Technologist

CO Careers; Pampanga; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

HMO with prescription coverage

13th-month pay

retirement benefits

Swimming pool access

CO Academy for growth

Job summary

Clark Outsourcing is seeking a Medical Technologist to join our remote team, handling telehealth lab operations from home. You will manage lab requisitions, investigate order and result issues, and support patient-facing communication with physicians and vendors to ensure smooth workflows.

The role emphasizes accuracy, HIPAA awareness, and strong written/verbal communication while enabling you to work from home with flexible scheduling and international travel opportunities.

Qualifications

• 1-2 years of experience in a healthcare operations role
• Familiarity with lab terminology, biomarker panels, specimen types, and lab workflows
• Experience with lab software/EHR or ticketing systems is a plus

Responsibilities

• Work closely with internal teams and vendor partners to ensure proper and timely creation of lab requisitions and orders
• Investigate issues with lab orders and results, including stalled, cancelled, or missing orders
• Support Customer Service by troubleshooting lab-related requests and communicating lab details to patients
• Triage incoming faxes and records, routing lab results and medical records requests to correct workflows
• Complete data entry including lab order generation, lab result reporting, and tracking tasks
• Communicate with physicians and third-party vendors to resolve questions about lab requirements, escalating items outside your scope

Skills

Healthcare operations

Lab operations

Remote collaboration

Attention to detail

Communication skills

HIPAA awareness

Software learning

Education

Chemistry or Biology or Engineering degree

Tools

Lab software

Electronic Health Records (EHR)

Zendesk

Job description

We're looking for someone who has worked in telehealth operations or brings a scientific background (chemistry, biology, or engineering). You understand why accurate, timely blood testing data matters for patient treatment decisions, you're comfortable with lab terminology and how orders, specimens, and results flow between patients, vendors, and physicians, and you work well remotely while knowing when to **escalate**. Above all, you're organized, dependable, and driven to improve the patient experience in healthcare.

We're looking for someone who has worked in telehealth operations or brings a scientific background (chemistry, biology, or engineering). You understand why accurate, timely blood testing data matters for patient treatment decisions, you're comfortable with lab terminology and how orders, specimens, and results flow between patients, vendors, and physicians, and you work well remotely while knowing when to **escalate**. Above all, you're organized, dependable, and driven to improve the patient experience in healthcare.

Position Title: Medical Technologist

Work Set Up: Work From Home

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

What You’ll Do

• Work closely with internal teams and vendor partners to ensure proper and timely creation of lab requisitions and orders
• Investigate issues with lab orders and results, including stalled, cancelled, or missing orders, and resolve errors or incomplete items
• Support our Customer Service team by troubleshooting lab-related requests and making sure lab details are clearly communicated to patients
• Triage incoming faxes and records, routing lab results and medical records requests to the correct workflows
• Complete data entry accurately, including lab order generation, lab result reporting, and other internal tracking tasks
• Communicate with physicians and third-party vendors to resolve questions about lab requirements and completion, escalating items outside your scope

What We’re Looking For

• 1-2 years of experience in a healthcare operations role, ideally in lab operations or at a telehealth company; highly motivated college graduates with applicable majors (e.g., chemistry, biology, engineering) are also encouraged to apply
• Experience with lab software, electronic health records, or ticketing systems (e.g., Zendesk) and lab ordering workflows is a plus but not required.
• Familiarity with lab terminology, biomarker panels, specimen types, and lab vendor workflows is a plus.
• Awareness and appreciation of HIPAA and the regulatory requirements of the telemedicine and lab environment, including careful handling of patient information
• Ability to collaborate effectively in a remote environment with physicians, vendors, and internal teams
• Strong attention to detail and commitment to accuracy
• Organized and comfortable with routine, repetitive workflows
• Able to work independently with sound judgment and minimal supervision
• Excellent written and verbal communication skills, particularly when working with healthcare professionals
• Technically proficient and able to learn new software quickly
• Passion for improving the patient experience in a healthcare setting

Why You’ll Love Joining the CO Fam

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!