Intake Specialist

CO Careers; San Fernando; Remote; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO

SSS

PhilHealth

Pag-IBIG

13th-month pay

retirement benefits

and more

Job summary

CO Careers is seeking a detail-oriented Medical Records Clerk & Intake Specialist to join our remote team in the Philippines. You will contact doctors’ offices to obtain medical records, follow up on requests, and accurately enter data into our systems while handling patient intake and inquiries with professional communication.

The ideal candidate has excellent English, strong computer skills, and experience in medical records or healthcare administration, along with the ability to multitask in

Qualifications

• Excellent written and spoken English with clear communication.
• Must type at least 40 wpm and be highly detail-oriented.
• Experience with medical records or healthcare administration is preferred.
• Strong computer skills including email, spreadsheets, and data entry.

Responsibilities

• Contact doctors’ offices to request medical records and supporting documentation.
• Follow up persistently on outstanding records requests.
• Track and organize medical records requests for timely completion.
• Review incoming documentation for completeness and accuracy.
• Handle incoming phone calls and assist patients and providers professionally.
• Conduct patient intake and verify required information in the system.
• Maintain organized electronic files and update records.

Skills

English proficiency

Typing 40 wpm

Data entry

Phone support

Medical records basics

Customer service

Tools

EMR systems

Microsoft Excel

Google Workspace

Job description

Job Description

Position Title: Medical Records Clerk & Intake Specialist

Work Set Up

Work From Home

Schedule

9:00 PM - 6:00 AM PHT

Job Location

Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown

We are seeking a highly organized, detail-oriented, and proactive Medical Records Clerk & Intake Specialist to join our team remotely. This position is ideal for someone who communicates confidently in English, has strong computer skills, and is comfortable contacting doctors’ offices to obtain medical records and follow up persistently until documents are received. The successful candidate will also assist with incoming phone calls and patient intake, making excellent communication and customer service skills essential.

What You’ll Do

• Contact doctors’ offices, physicians, and medical facilities by phone to request medical records and supporting documentation.
• Follow up persistently and professionally on outstanding records requests until the necessary documentation is received.
• Track, organize, and maintain medical records requests to ensure accurate and timely completion.
• Review incoming documentation for completeness and accuracy.
• Answer incoming phone calls and assist patients, healthcare providers, and other callers professionally.
• Conduct patient intake by gathering and verifying required information and entering it accurately into the company’s computer systems.
• Maintain organized electronic files and update patient records and internal tracking systems.
• Communicate effectively with doctors’ offices, patients, and internal team members.
• Handle confidential patient information responsibly and follow applicable privacy and security procedures.
• Perform additional administrative duties as needed.

What We’re Looking For

• Excellent written and spoken English, with clear pronunciation and strong telephone communication skills.
• Confident and assertive when speaking with doctors’ offices and following up on requests.
• Extremely detail-oriented, organized, and dependable.
• Must type at least 40 wpm.
• Strong computer skills, including proficiency with email, spreadsheets, online systems, and data entry.
• Able to multitask, prioritize assignments, and manage outstanding requests without constant supervision.
• Professional telephone etiquette and a customer-service-oriented attitude.
• A reliable computer, stable high-speed internet connection, and a quiet home office.
• Previous experience in medical records, healthcare administration, medical billing, patient intake, or a similar role is preferred.
• Familiarity with medical terminology and electronic medical record systems is an advantage.
• Experience handling confidential healthcare information is highly desirable.

Why You’ll Love Joining the CO Fam!

Clark Outsourcing , we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Health and Welfare Benefits

• HMO with prescription coverage
• SSS
• PhilHealth
• Pag-IBIG
• 13th-month pay
• retirement benefits
• and more.

Beyond Work

• Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities

We send at least 20 staff per year to visit our clients in US, UK, and Australia , giving you international exposure and experience.

Leave Benefits

• Paid holidays
• Earned PTO on your first month
• Wellness leave (no questions asked)
• plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks

• Salary loans up to PHP 1M (via BPI)
• CO Swag Bag
• birthday and anniversary tokens
• and our COol & flexible workplace.

Growth And Recognition

• Yearly performance appraisals
• career advancement programs
• CO League events
• and guidance from our amazing Coaches !

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever ? We can’t wait to welcome you to the team!