IT Operations Manager

The Lead Tree - Clark Outsourcing; Angeles; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Health and Welfare Benefits

In-office swimming pool

CO Club gaming lounge

CSR involvement through CO Stars

Scholarship programs

Job summary

Clark Outsourcing is seeking an experienced IT Operations Manager to lead IT infrastructure, systems, and technical support. You will manage IT projects, ensure network security, and minimize downtime while guiding the IT team with best practices across the organization.

The role requires a Bachelor’s in IT or 2+ years in IT management, hands-on Fortigate, Windows Server AD/DNS, and strong leadership. Flexible, onsite work at Clark Pampanga with growth opportunities and competitive benefits.

Qualifications

• Bachelor’s Degree in IT or 2+ years IT management experience
• Experience configuring Fortigate Firewall
• Knowledge of Windows Server 2008/2012/2016 AD, DNS, DHCP, WSUS, RDS & Group Policy
• Local network setup and configuration
• Firewall setup including routing and VPN
• Server and firewall security hardening
• Hardware storage including RAID, NAS, SAN
• PBX systems experience a plus
• Excellent leadership and communication skills
• Detail-oriented with high accuracy
• Strong English language skills
• Time management and prioritization abilities
• Proficient in MS Office or Google Suite
• Ability to demonstrate initiative and set team goals

Responsibilities

• Analyze business requirements with stakeholders to develop IT solutions
• Determine maintenance and growth needs of the network with department managers
• Direct technological research aligned with organizational goals
• Lead IT projects including design, desktop support, and deployment of new IT systems and services
• Set timeframes for major IT projects including updates, upgrades, mitigations and outages
• Monitor and evaluate information systems performance, costs, and productivity
• Create and administer disaster recovery plans to keep the company functional
• Develop innovative network troubleshooting methods to reduce downtime
• Develop and implement IT policy and best practices across the organization
• Provide directions and manage IT team members 24/7
• Aim for downtime of 1 hour per month or less
• Build operational playbooks to meet departmental goals

Skills

Leadership

Detail-oriented

English proficiency

Time management

Organization

Education

Bachelor’s Degree in IT or related field

Tools

Fortigate Firewall

Windows Server AD DNS

Local Network Setup

Routing & VPN

PBX systems

Job description

Position Title:IT Operations Manager

Work Setup:Onsite

Schedule:Flexible Schedule

Job Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for an experienced and proactive IT Manager to lead and oversee the organization’s IT infrastructure, systems, and technical support operations. This role is responsible for managing IT projects, maintaining network security and performance, and ensuring minimal system downtime. The IT Manager will work closely with leadership and departmental teams to develop technology solutions that support business goals, while also leading the IT team in delivering reliable technical support and implementing best practices across the organization.

What You’ll Do:

• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Work closely with departmental managers to determine the maintenance and growth needs of the network
• Directs technological research by studying organization goals, strategies, practices, and user projects
• Lead IT projects, including the design, desktop support, and deployment of new IT systems and services
• Oversees and determines timeframes for major IT projects, including system, updates, upgrades, mitigations, and outages
• Monitor and evaluate the performance of information systems to determine costs, productivity levels and to make recommendations for improving the IT infrastructure
• Responsible for the creation and administration of disaster plans that will keep the company functional in the event of a crisis
• Develop innovative network troubleshooting methods that reduce downtime and lower repair costs
• Develop and implement IT policy and best practice guides for the organization
• Provide directions and manage IT team members that support our employees’ tech concerns 24/7
• Keep downtime to no more than 1-hour per month
• Build operational playbooks in achieving departmental goals and objectives

What We’re Looking For:

• Bachelor’s Degree holder in any IT field, or at least two years of experience in IT management or Network Administration
• Experience in configuring and managing Fortigate Firewall
• Knowledge in Windows Server 2008/R2, 2012/R2 & 2016 Active Directory, DNS, DHCP, WSUS, RDS & Group Policy
• Local Network Setup & Configuration
• Firewall Setup including Routing & VPN
• Server & Firewall Security Hardening
• Hardware Storage including RAID, NAS & SAN
• Experience with PBX systems is a plus
• Excellent leadership skills
• Detail-oriented and a high level of accuracy in work product
• Excellent English language skills (written and oral)
• Good time management and task management skills
• High organizational and prioritization skills
• Proficiency in MS Office or Google Suite
• Able to demonstrate initiative and set goals for the team

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!