Medical Secretary — Patient Services & Admin

JOBS360; Mabalacat; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage upon regularization

Attendance Bonus – up to ₱5,000 perpay

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Maternity/Paternity Leaves

Job summary

Shore360, a healthcare support provider in the Philippines, seeks a nurse or experienced medical receptionist to handle high-volume patient inquiries and administrative tasks. You will manage appointments, assist providers, and ensure confidentiality while delivering warm, clear service by phone and email.

The role emphasizes empathy, accuracy, and teamwork within a busy patient support environment, with monthly incentives and on-site facilities.

Qualifications

• Must be a Nurse, or have prior work experience as a Nurse.
• Experience as Medical Secretary, Medical Receptionist, or similar in healthcare admin/customer service.
• Ideally 2–3 years in a medical practice or healthcare environment.
• Experience with patient/practice management or clinical record systems.
• Excellent spoken and written English.
• Understanding of patient confidentiality and privacy requirements.
• Mental health experience highly regarded, not essential.

Responsibilities

• Handle high-volume patient inquiries via phone, email and text.
• Book, change or cancel appointments; reschedule urgent clinic availability.
• Answer general inquiries on services, treatments, doctor/appointment availability and locations.
• Process WorkCover case manager inquiries on treatment history and progress.
• Assist GP, psychiatrist and referrer inquiries regarding treatment history and arrangements.
• Provide information on appointment times, addresses and admin matters.
• Listen to complaints with care, document accurately, escalate to the manager when needed.
• Coordinate with clinicians; escalate clinical questions as required.

Skills

Empathy

Clear communication

Calm under pressure

Attention to detail

Escalation when needed

Teamwork

Patient-focused

Independent work

Education

Nurse qualification

Experience as Medical Secretary/Receptionist

Tools

Practice management systems

Clinical records systems

Job description

Shore360, a healthcare support provider in the Philippines, seeks a nurse or experienced medical receptionist to handle high-volume patient inquiries and administrative tasks. You will manage appointments, assist providers, and ensure confidentiality while delivering warm, clear service by phone and email.

The role emphasizes empathy, accuracy, and teamwork within a busy patient support environment, with monthly incentives and on-site facilities.