Medical Receptionist (Onsite, Night Shift)

JOBS360; Mabalacat; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Shore360 is hiring a Medical Receptionist to serve as the primary administrative contact for patients in Pampanga, Philippines. This non-clinical role handles scheduling, registration, insurance administration, and chart setup, while supporting clinical staff with non-clinical tasks.

The ideal candidate will have strong administrative skills, excellent communication, and a professional, empathetic approach to patients, families, providers, pharmacies, and insurers, with diligence in handling

Qualifications

• Strong administrative and organizational skills.
• Excellent verbal and written communication.
• Professional and empathetic approach with patients, families, providers, pharmacies, and insurers.
• Strong attention to detail handling patient and insurance information.
• Ability to manage multiple tasks per established procedures.
• Maintain confidentiality and handle sensitive information.
• Experience in medical/healthcare settings preferred.
• Familiarity with scheduling systems and HIPAA requirements is advantageous.

Responsibilities

• Answer calls and assist patients with scheduling, billing, insurance, records, and other admin tasks.
• Verify patient identity before discussing or releasing information.
• Schedule appointments, cancellations, and rescheduling as needed.
• Create and maintain accurate patient charts and demographics.
• Collect and upload ID, insurance information, intake forms, consents, and documents.
• Confirm provider, date, time, location, and telehealth vs in-person details.
• Verify insurance eligibility and benefits; assist with insurance issues.
• Coordinate with billing/credentialing on insurance matters.
• Support providers with non-clinical admin tasks and document management.
• Route messages and requests to the appropriate provider.
• Follow up on insurance and pharmacy administrative matters.
• Maintain timely documentation of patient communications.

Skills

Administrative skills

Verbal & written communication

Empathetic approach

Attention to detail

Multitasking

Confidentiality

Medical/healthcare setting experience

HIPAA familiarity

Scheduling systems familiarity

Electronic Health Records (EHR)

Tools

Scheduling systems

Electronic Health Records (EHR)

Insurance verification tools

Job description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Role Summary:

We are looking for a professional and organized Medical Receptionist to serve as the primary administrative point of contact for patients. This role is responsible for handling patient communications, scheduling, registration, insurance-related administrative tasks, chart setup, and providing administrative support to clinical providers.

Key Responsibilities

• Answer incoming calls professionally and assist patients with scheduling, billing, insurance, records, and other administrative concerns.
• Verify patient identity before discussing or releasing protected information.
• Schedule new and established patient appointments, including cancellations and rescheduling.
• Create and maintain accurate patient charts and demographic information.
• Collect and upload required identification, insurance information, intake forms, consents, and other documentation.
• Confirm appointment details, including provider, date, time, location, and telehealth/in-person arrangements.
• Verify insurance eligibility and benefits and assist with resolving administrative insurance issues.
• Communicate with patients regarding insurance concerns and coordinate with billing/credentialing personnel when necessary.
• Support providers with non-clinical administrative tasks, including records, referrals, releases of information, forms, and letters.
• Route patient messages, medication/refill requests, and other concerns to the appropriate provider.
• Follow up on insurance and pharmacy administrative matters.
• Track assigned tasks through completion and provide updates to providers when necessary.
• Maintain accurate and timely documentation of patient communications and administrative activities.
• Maintain strict patient confidentiality and comply with HIPAA requirements.
• Promptly escalated clinical, safety, medication, or emergency-related concerns to the appropriate clinical staff.

Qualifications & Skills

• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Professional and empathetic approach when dealing with patients, families, providers, pharmacies, and insurance companies.
• Strong attention to detail and accuracy when handling patient and insurance information.
• Ability to manage multiple tasks and follow established procedures.
• Ability to handle confidential and sensitive information appropriately.
• Experience in a medical, healthcare, clinic, or psychiatric setting is preferred.
• Familiarity with scheduling systems, electronic health records, insurance verification, and HIPAA requirements is an advantage.

Important Note

This is a non-clinical administrative role. The Front Desk Operations Specialist is not expected to provide medical advice, make clinical decisions, interpret laboratory results, or recommend medication changes. Concerns requiring clinical assessment must be escalated to the appropriate licensed provider.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus - Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off - Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge - Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events - Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives - Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays