Medical Receptionist (Onsite, Night Shift)

Shore 360; Angeles; On-site; PHP 257,000 - 379,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus – up to ₱5,000 every

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Monthly Events

Referral Incentives

Statutory Benefits: Maternity, Pater n

OT and Premium Pays

Job summary

Shore360 in the Philippines seeks a professional Medical Receptionist to be the primary administrative contact for patients, handling scheduling, registrations, and insurance-related tasks while supporting clinical providers.

You will manage calls, ensure patient confidentiality, verify identities, maintain charts, and coordinate with billing and credentialing teams in a HIPAA-conscious environment.

This non-clinical role requires excellent communication and meticulous organization.

Qualifications

• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Professional and empathetic approach when dealing with patients, families, providers, pharmacies, and insurance companies.
• Strong attention to detail and accuracy when handling patient and insurance information.
• Ability to manage multiple tasks and follow established procedures.
• Ability to handle confidential and sensitive information appropriately.
• Experience in a medical, healthcare, clinic, or psychiatric setting is preferred
• Familiarity with scheduling systems, electronic health records, insurance verification, and HIPAA requirements is an advantage.

Responsibilities

• Answer incoming calls professionally and assist patients with scheduling, billing, insurance, records, and other administrative concerns.
• Verify patient identity before discussing or releasing protected information.
• Schedule new and established patient appointments, including cancellations and rescheduling.
• Create and maintain accurate patient charts and demographic information.
• Collect and upload required identification, insurance information, intake forms, consents, and other documentation.
• Confirm appointment details, including provider, date, time, location, and telehealth/in-person arrangements.
• Verify insurance eligibility and benefits and assist with resolving administrative insurance issues.
• Communicate with patients regarding insurance concerns and coordinate with billing/credentialing personnel when necessary.
• Support providers with non-clinical administrative tasks, including records, referrals, releases of information, forms, and letters.
• Route patient messages, medication/refill requests, and other concerns to the appropriate provider.
• Follow up on insurance and pharmacy administrative matters.
• Track assigned tasks through completion and provide updates to providers when necessary.
• Maintain accurate and timely documentation of patient communications and administrative activities.
• Maintain strict patient confidentiality and comply with HIPAA requirements.
• Promptly elevate clinical, safety, medication, or emergency-related concerns to the appropriate clinical staff.

Skills

Administrative skills

Communication

Empathy

Attention to detail

Multitasking

Confidentiality

Patient service

Healthcare experience

Tools

Scheduling systems

Electronic health records

Insurance verification

HIPAA compliance

Job description

About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role

We are looking for a professional and organized Medical Receptionist to serve as the primary administrative point of contact for patients. This role is responsible for handling patient communications, scheduling, registration, insurance-related administrative tasks, chart setup, and providing administrative support to clinical providers.

Key Responsibilities

• Answer incoming calls professionally and assist patients with scheduling, billing, insurance, records, and other administrative concerns.
• Verify patient identity before discussing or releasing protected information.
• Schedule new and established patient appointments, including cancellations and rescheduling.
• Create and maintain accurate patient charts and demographic information.
• Collect and upload required identification, insurance information, intake forms, consents, and other documentation.
• Confirm appointment details, including provider, date, time, location, and telehealth/in-person arrangements.
• Verify insurance eligibility and benefits and assist with resolving administrative insurance issues.
• Communicate with patients regarding insurance concerns and coordinate with billing/credentialing personnel when necessary.
• Support providers with non-clinical administrative tasks, including records, referrals, releases of information, forms, and letters.
• Route patient messages, medication/refill requests, and other concerns to the appropriate provider.
• Follow up on insurance and pharmacy administrative matters.
• Track assigned tasks through completion and provide updates to providers when necessary.
• Maintain accurate and timely documentation of patient communications and administrative activities.
• Maintain strict patient confidentiality and comply with HIPAA requirements.
• Promptly elevate clinical, safety, medication, or emergency-related concerns to the appropriate clinical staff.

Qualifications & Skills

• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Professional and empathetic approach when dealing with patients, families, providers, pharmacies, and insurance companies.
• Strong attention to detail and accuracy when handling patient and insurance information.
• Ability to manage multiple tasks and follow established procedures.
• Ability to handle confidential and sensitive information appropriately.
• Experience in a medical, healthcare, clinic, or psychiatric setting is preferred.
• Familiarity with scheduling systems, electronic health records, insurance verification, and HIPAA requirements is an advantage.

Important Note

This is a non-clinical administrative role. The Front Desk Operations Specialist is not expected to provide medical advice, make clinical decisions, interpret laboratory results, or recommend medication changes. Concerns requiring clinical assessment must be escalated to the appropriate licensed provider.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off – Enjoy a guaranteed work‑life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on‑site recreational zone
• Join our Social Passion Clubs to connect with like‑minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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