Medical Secretary (Onsite, Dayshift Clark-based)

JOBS360; Mabalacat; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage upon regularization

Attendance Bonus – up to ₱5,000 perpay

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Maternity/Paternity Leaves

Job summary

Shore360, a healthcare support provider in the Philippines, seeks a nurse or experienced medical receptionist to handle high-volume patient inquiries and administrative tasks. You will manage appointments, assist providers, and ensure confidentiality while delivering warm, clear service by phone and email.

The role emphasizes empathy, accuracy, and teamwork within a busy patient support environment, with monthly incentives and on-site facilities.

Qualifications

• Must be a Nurse, or have prior work experience as a Nurse.
• Experience as Medical Secretary, Medical Receptionist, or similar in healthcare admin/customer service.
• Ideally 2–3 years in a medical practice or healthcare environment.
• Experience with patient/practice management or clinical record systems.
• Excellent spoken and written English.
• Understanding of patient confidentiality and privacy requirements.
• Mental health experience highly regarded, not essential.

Responsibilities

• Handle high-volume patient inquiries via phone, email and text.
• Book, change or cancel appointments; reschedule urgent clinic availability.
• Answer general inquiries on services, treatments, doctor/appointment availability and locations.
• Process WorkCover case manager inquiries on treatment history and progress.
• Assist GP, psychiatrist and referrer inquiries regarding treatment history and arrangements.
• Provide information on appointment times, addresses and admin matters.
• Listen to complaints with care, document accurately, escalate to the manager when needed.
• Coordinate with clinicians; escalate clinical questions as required.

Skills

Empathy

Clear communication

Calm under pressure

Attention to detail

Escalation when needed

Teamwork

Patient-focused

Independent work

Education

Nurse qualification

Experience as Medical Secretary/Receptionist

Tools

Practice management systems

Clinical records systems

Job description

About Shore360: Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role

This is a high-volume customer service and inquiry management role within a healthcare environment.

We're looking for someone who genuinely enjoys speaking with people, is patient and helpful, communicates clearly, and maintains a positive attitude even with a high volume of inquiries. You'll often be the first point of contact for patients, doctors, referrers and WorkCover case managers, so how you communicate matters.

Typical Inquiries You'll Handle

• Booking, changing or cancelling appointments

• Urgent rescheduling when clinics or clinicians are unavailable — via phone, email and text

• General inquiries on services, treatments, doctor/appointment availability and clinic locations

• WorkCover case manager inquiries on treatment history and progress (per privacy/consent procedures)

• GP, psychiatrist and referrer inquiries on treatment history and arrangements

• General inquiries on appointment times, addresses and admin matters

• Complaints — listening carefully, documenting accurately, and escalating to the appropriate manager

This is an administrative role; clinical questions are escalated to the relevant clinician.

About You

• Enjoys helping people and solving problems

• Communicates warmly, clearly and professionally by phone and email

• Stays calm and courteous with distressed or demanding callers

• Comfortable with a high volume of calls/emails daily

• Strong attention to detail and follow-through

• Knows when to resolve an inquiry directly vs. elevate

• Empathetic when working with mental health patients

• Works well independently and in a team

Key Requirements

• Must be a Nurse, or have prior work experience as a Nurse

• Experience as a Medical Secretary, Medical Receptionist, or similar in healthcare admin/customer service

• Ideally 2–3 years' experience in a medical practice or healthcare environment

• Experience with patient/practice management or clinical record systems

• Excellent spoken and written English

• Understanding of patient confidentiality and privacy requirements

• Mental health experience highly regarded, not essential

Why Join Us?

• Join a growing specialist mental health organisation

• Work within an experienced patient support team

• Structured training on our services, treatments and systems

• Possiblemonthly performance bonus

• Ongoing professional development and career progression

• Make a meaningful contribution to patients accessing specialist mental health treatment

Shore Xtra Perks

• HMO Coverage upon regularization

• Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.

• Unlimited Barista Coffee all shift long

• Free Parking & Shuttle

• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone

• Join our Social Passion Clubs to connect with like‑minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays