Medical Records Retriever

FGC+; Bacolod; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

Payment of statutory government Ben

25 days annual paid leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Training for personal and professional

Job summary

FGC+ is hiring a detail-oriented Medical Records Retriever to support the operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely and accurate case processing.

This role suits candidates with a background in BPO, healthcare support, or customer service who can handle high-volume tasks and communicate with external stakeholders in a fast-paced environment.

Qualifications

• Two years of college completed (any course).
• Minimum 6 months BPO or customer service experience (voice or non-voice).
• Healthcare, insurance, or medical records background is an advantage.
• Strong English written and verbal communication.
• Proficient with computers and multiple systems/tools.
• Ability to multitask and manage high-volume workloads.
• Reliable attendance and strong work ethic.

Responsibilities

• Manage and process assigned medical records requests on a daily basis.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records.
• Ensure all cases are updated, documented, and completed within required timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors when necessary.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and meet productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

Attention to detail

Organizational skills

English communication

High-volume task management

Outbound calls to providers

BPO experience

Education

Two years of college

Tools

MS Office

Computers & systems/tools

Job description

About the Job:

We are looking for a detail-oriented and highly organized Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. In this role, you will be responsible for coordinating with healthcare providers, following up on record requests, and ensuring timely and accurate case processing.

This position is ideal for candidates with a background in BPO, healthcare support, or customer service, who are comfortable handling high-volume tasks, communicating with external stakeholders, and working in a fast-paced environment.

What You’ll Do:

• Manage and process assigned medical records requestson a daily basis

• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records

• Ensure all cases are updated, documented, and completed within required timelines

• Monitor progress of requests and proactively follow up to avoid delays

• Handle escalations and coordinate with clients and supervisors when necessary

• Verify completeness and accuracy of received records

• Submit and track payment requests related to record retrieval

• Reopen and resolve cases with missing or incomplete information

• Maintain quality standards and meet productivity targets set by the client

• Document all actions and updates in internal systems

What You’ll Bring:

• At least 2 years in college (any course; medical-related is a plus)

• Minimum 6 months BPO or customer service experience (voice or non-voice)

• Experience in healthcare, insurance, or medical records is an advantage but not required

• Strong English communication skills (written and verbal)

• Proficient in using computers and multiple systems/tools

• Strong attention to detail and organizational skills

• Ability to multitask and manage high-volume workloads

• Comfortable making outbound calls to healthcare providers

• Reliable attendance and strong work ethic

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.

• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally

• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development