Medical Information & Safety Support Specialist

FTPHP Fortrea Philippines Inc.; Manila; Remote; PHP 420,000 - 660,000; Full time

Job summary

Fortrea Philippines Inc. in Manila is seeking a Pharmacovigilance Specialist to respond to medical information queries, receive and document adverse events, and ensure timely reporting and data accuracy.

You will handle inquiries via phone, email, and other channels with a focus on quality and compliance. The role requires strong communication, familiarity with regulatory requirements, ICH GCP guidelines, and MS Office proficiency.

Qualifications

• Good written and verbal communication skills.
• Strong understanding of regulatory requirements and ICH GCP guidelines.
• Experience in pharmacovigilance and safety reporting.
• Proven ability to work in cross‑functional teams and maintain accuracy.

Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• All other duties as needed or assigned.

Skills

Communication

Regulatory knowledge

Pharmacovigilance

GCP knowledge

Attention to detail

Team player

Independent work

Education

BS/BA/MA/MS/PharmD in Pharmacy or Life Science

Associate degree

Non-degree with relevant experience

Tools

Microsoft Office

Safety databases

Job description

Fortrea Philippines Inc. in Manila is seeking a Pharmacovigilance Specialist to respond to medical information queries, receive and document adverse events, and ensure timely reporting and data accuracy.

You will handle inquiries via phone, email, and other channels with a focus on quality and compliance. The role requires strong communication, familiarity with regulatory requirements, ICH GCP guidelines, and MS Office proficiency.