Remote Medical Information & Safety Call Specialist

Fortrea Development India Private Limited; Manila; Hybrid; PHP 420,000 - 650,000; Full time

Job summary

Fortrea Development India Private Limited in Manila is seeking a data management specialist to handle medical information requests, safety reporting, and case processing within a regulated pharmacovigilance environment.

The role combines call intake, adverse event reporting, and data reconciliation, requiring accuracy and teamwork. You will work with MS Office and adhere to ICH GCP and PV guidelines.

Qualifications

• Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience.
• BS/BA + 1 to 2 years of safety experience.
• MA/MS/PharmD + 1 to 2 years of safety experience.
• Associate degree + 3-4 years relevant experience (or 2 years safety experience).
• Non-degree + 4-5 years relevant experience (or 2 years safety experience). Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

Responsibilities

• Respond to medical information queries, product quality complaints, and general queries via telephone, email, or other channels.
• Receive, record, and report Adverse Drug Reactions within regulatory timelines.
• Execute drug safety data management: call intake, dialogue documentation, peer review, and case follow-up.
• Track information types and metrics; perform ongoing QC and data reconciliation; support training.
• Ensure data quality and accuracy in processed safety information.
• All other duties as needed or assigned.

Skills

Communication skills

Call handling

Medical information analysis

Regulatory knowledge

Attention to detail

Teamwork

Independent work

Education

Bachelor’s degree in Pharmacy

Master’s degree in Pharmacy or Life Science

BS/BA in a related field

MA/MS/PharmD

Associate degree

Tools

Microsoft Office

Job description

Fortrea Development India Private Limited in Manila is seeking a data management specialist to handle medical information requests, safety reporting, and case processing within a regulated pharmacovigilance environment.

The role combines call intake, adverse event reporting, and data reconciliation, requiring accuracy and teamwork. You will work with MS Office and adhere to ICH GCP and PV guidelines.