Medical Contact Center Assistant I

FTPHP Fortrea Philippines Inc.; Manila; Remote; PHP 420,000 - 660,000; Full time

Job summary

Fortrea Philippines Inc. in Manila is seeking a Pharmacovigilance Specialist to respond to medical information queries, receive and document adverse events, and ensure timely reporting and data accuracy.

You will handle inquiries via phone, email, and other channels with a focus on quality and compliance. The role requires strong communication, familiarity with regulatory requirements, ICH GCP guidelines, and MS Office proficiency.

Qualifications

• Good written and verbal communication skills.
• Strong understanding of regulatory requirements and ICH GCP guidelines.
• Experience in pharmacovigilance and safety reporting.
• Proven ability to work in cross‑functional teams and maintain accuracy.

Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• All other duties as needed or assigned.

Skills

Communication

Regulatory knowledge

Pharmacovigilance

GCP knowledge

Attention to detail

Team player

Independent work

Education

BS/BA/MA/MS/PharmD in Pharmacy or Life Science

Associate degree

Non-degree with relevant experience

Tools

Microsoft Office

Safety databases

Job description

Summary of Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.


• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.


• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.


• All other duties as needed or assigned.

Qualifications (Minimum Required)

• Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience)


• Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience)


• BS/BA. MA/MS/PharmD. Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area. Fortrea may consider relevant and equivalent experience in lieu of educational requirements.


• Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.


• Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Experience (Minimum Required)

• Good written and verbal communication skills.


• Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.


• Technical proficiency with Microsoft Office suite applications.


• High degree of accuracy with attention to detail.


• Functions as a team player.


• Ability to work independently with moderate supervision.

Preferred Qualifications

• Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.

Physical Demands/Work Environment

• Office Environment or remote.

Learn more about our EEO & Accommodations request here.

At Fortrea, we’re all about turning the \"impossible\" into \"I’m possible.\" Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence.

Regardless of your role, we’re all family, working together to achieve extraordinary results.

At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.