Medical Concierge & Patient Flow Coordinator

Japanese Help Desk Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Annual/Vacation Leave 7 days

Sick Leave 14 days

Compassionate Leave 3 days

Maternity Leave 105 days

Transportation allowance

Rice allowance

Medical Benefit (HMO)

Medicine reimbursement PHP 10k/year

Job summary

Japanese Help Desk Inc. is seeking a healthcare support role to assist patients in navigating hospital departments and coordinating patient-doctor consultations. You will prepare consultations, medical documents, and ensure smooth CMS-related and insurance processes.

Responsibilities include coordinating admissions and follow-ups, explaining patient conditions, and handling hospital invoices. A Nursing degree is required, and no work experience is necessary; fresh graduates are welcome.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Nursing or equivalent.
• No work experience is required.
• Preferably Less than 1 year of experience specializing in Healthcare - Nurse/Medical Support & Assistant or equivalent.

Responsibilities

• Expand contracts to doctors to be medical providers.
• Guide and assist patients in dealing with different departments of the hospital.
• Arrangement of Patient-Doctor consultation, procedures, examination, and treatment schedules.
• Prepares documents needed for the consultation and CMS (Laboratory results, X-Ray, CT-Scan, MRI, etc., claim forms, patient's chart).
• Attend to the needs of the patient and medical provider during the consultation.
• Inform and explain to the patient his/her condition and treatment/procedure/medication to carry out.
• For admission cases, arrange all necessary documents (admission order, admission room, discharge order, medical certificate, and abstract, take-home medicines, etc.)
• Obtain a statement of account from the medical provider.
• Arrange Follow-ups if necessary.
• Provide information to the insurance claim agent regarding the treatment of the patient on the same day.
• Prepares documents such SOA, claim forms, insurance policy, passport, claim list, and other needed documents to be forwarded to Main Office.
• Handle and be responsible for issuing the guarantee letter for hospital transactions as CMS (Cashless Medical Service).
• Completion of required documents such as claim forms, invoices, medical certificates, insurance policy copies, and other supporting documents to be submitted to the insurance company.
• In charge of paying hospital invoices to medical providers
• Coordinate with hospital corporate health and wellness to update wellness package and ECU for patients and clients.
• Coordinate with the Japanese Interpreter.
• Provide medical interpretation either personally or over the phone.

Skills

Good communication skills

Customer-oriented

Medical terminology knowledge

Flexible

Organized

Education

Bachelor's/College Degree in Nursing

Job description

Japanese Help Desk Inc. is seeking a healthcare support role to assist patients in navigating hospital departments and coordinating patient-doctor consultations. You will prepare consultations, medical documents, and ensure smooth CMS-related and insurance processes.

Responsibilities include coordinating admissions and follow-ups, explaining patient conditions, and handling hospital invoices. A Nursing degree is required, and no work experience is necessary; fresh graduates are welcome.