Medical Collection Specialist

Outsourced; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Outsourced is seeking a Medical Collections Specialist to support the timely recovery of outstanding medical balances in a high-volume BPO environment.

You will contact patients, negotiate payment arrangements, and document activities in CRM while maintaining patient confidentiality and professional communication.

Qualifications

• Experience in medical or debt collections.
• Experience handling self-pay medical accounts or outstanding medical bills.
• Excellent verbal communication, negotiation, and persuasion skills.
• Experience using collections software or automated dialers.
• High-volume call center, BPO, or shared services experience.
• Professional communication with patients and account holders.
• Comfortable handling challenging payment discussions.

Responsibilities

• Contact patients regarding outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and payment options.
• Negotiate payment arrangements and resolve balances professionally.
• Handle patient questions related to medical bills and payments.
• Document collection activities in CRM and collections systems.
• Use dialers and collection tools to manage high-volume accounts.
• Follow established collection procedures and confidentiality requirements.
• Meet productivity, quality, and collection targets.
• Handle sensitive patient and financial information with discretion.

Skills

Medical collections

Self-pay accounts

Negotiation

CRM software

High-volume calls

Professional communication

BPO experience

Automated dialers

Tools

Automated dialers

CRM systems

Job description

Medical Collections Specialist

We are looking for a medical collections specialist to join our team and support the timely recovery of outstanding medical balances. The ideal candidate has experience in medical or debt collections, is confident handling sensitive financial conversations, and can effectively negotiate payment arrangements while maintaining a professional and patient-focused approach.

This role is well suited for someone with strong communication skills who can thrive in a high-volume BPO, shared services, or call center environment.

Key Responsibilities

• Contact patients regarding outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and available payment options.
• Negotiate payment arrangements and resolve outstanding balances professionally.
• Handle patient questions and concerns related to medical bills and payments.
• Maintain accurate and timely documentation of collection activities in CRM and collections systems.
• Use automated dialers and other collection tools to manage high-volume accounts efficiently.
• Follow established collection procedures, escalation processes, and confidentiality requirements.
• Meet established productivity, quality, and collection performance targets.
• Handle sensitive patient and financial information with professionalism and discretion.

Required Qualifications

• Medical collections or debt collections experience
• Experience handling self-pay medical accounts or outstanding medical bills
• Excellent verbal communication, negotiation, and persuasion skills
• Experience using collections software, CRM systems, or automated dialers
• High-volume call center, BPO, or shared services experience
• Strong ability to communicate professionally with patients and account holders
• Comfortable handling challenging conversations and payment-related concerns

Nice to Have

• Knowledge of FDCPA regulations
• Familiarity with HIPAA and patient confidentiality
• Strong learning agility and ability to quickly adapt to new processes and systems
• Excellent attention to detail and accurate documentation skills

What We're Looking For

We're looking for a results-driven professional who can balance effective collections with respectful patient communication. If you are confident on the phone, skilled at negotiation, and experienced in handling medical or debt collection accounts, we'd like to hear from you.

Additional Notes

• Work Setup: Office-based (Any of our offices in Quezon City, Alabang, Pampanga and Cebu)
• Schedule: Monday to Friday, 11:00 PM-8:00 AM Manila Time

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.