Collections Manager (Healthcare RCM)

Eastvantage Group; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Eastvantage Group is seeking a Collections Manager (Healthcare RCM) to lead the daily operations of the collections team from Ortigas Center, Philippines. This role focuses on maximizing reimbursement, reducing A/R, and timely resolution of balances through coaching and process improvements.

The ideal candidate has 5+ years in medical billing/RCM with 3+ years in management, deep knowledge of payer guidelines, and strong analytics.

Qualifications

• Minimum 5 years of progressive experience in medical billing or revenue cycle management.
• Minimum 3 years of management or supervisory experience leading healthcare collections teams.
• Deep knowledge of healthcare revenue cycle processes, follow-up, denial mgmt, and accounts receivable.
• Familiarity with multiple payer guidelines and HIPAA compliance.

Responsibilities

• Lead, manage, and develop the collections team to meet productivity and financial goals.
• Monitor A/R aging, denial trends, payer follow-up, and collection activities.
• Set expectations, monitor KPIs, and conduct coaching and reviews.
• Analyze metrics and trends to identify opportunities for improvement and cash collections.
• Develop collection strategies that improve recovery rates while ensuring compliance.
• Oversee escalation of complex payer issues, appeals, and underpayments.
• Collaborate with Billing, Client Success, and leadership to resolve issues.

Skills

People management

Coaching

KPI tracking

Analytics

HIPAA compliance

Communication

EHR systems

Tools

EHR systems

Practice management systems

Clearinghouses

Revenue cycle software

MS Office

Job description

We're Hiring: Collections Manager (Healthcare RCM)!

The Collections Manager is responsible for leading and overseeing the daily operations of the collections department to maximize reimbursement, reduce accounts receivable (A/R), and ensure timely resolution of outstanding insurance and patient balances. This role provides leadership, coaching, and performance management to the collections team while collaborating with internal departments and external stakeholders to improve revenue cycle performance. The Collections Manager is accountable for achieving departmental goals, maintaining compliance with payer and regulatory requirements, and driving operational excellence through process improvement and staff development. This position reports to the Senior Director of Collections.

Location: Ortigas Center, Philippines
Work Mode: Work from Office
Role: Collections Manager (Healthcare RCM)

What You'll Do:

• Lead, manage, and develop the collections team to ensure achievement of departmental productivity, quality, and financial goals
• Monitor and manage accounts receivable aging, denial trends, payer follow-up, and collection activities to maximize reimbursement and reduce outstanding balances
• Establish performance expectations, monitor key performance indicators (KPIs), and conduct regular coaching, performance reviews, and corrective action when necessary
• Analyze collection metrics, denial data, and payer trends to identify opportunities for process improvement and increased cash collections
• Develop and implement collection strategies that improve recovery rates while maintaining compliance with payer, client, and regulatory requirements
• Oversee escalation of complex payer issues, appeals, underpayments, and unresolved claims
• Ensure team adherence to company policies, HIPAA regulations, payer guidelines, and revenue cycle best practices
• Collaborate with Billing, Credentialing, Client Success, Payment Posting, Revenue Integrity, and Executive Leadership to resolve operational issues affecting reimbursement
• Develop, maintain, and update departmental workflows, standard operating procedures, and training materials
• Conduct regular quality audits to ensure accuracy, consistency, and compliance within collection

What We're Looking For:

• Minimum 5 years of progressive experience in medical billing, insurance collections, or revenue cycle management required
• Minimum 3 years of management or supervisory experience leading healthcare collections teams required
• Extensive knowledge of healthcare revenue cycle processes, including insurance follow-up, denial management, appeals, payment reconciliation, and accounts receivable management
• Strong understanding of commercial insurance, Medicare, Medicaid, Workers' Compensation, Managed Care, and government payer guidelines
• Experience analyzing collection metrics, KPIs, productivity reports, and financial performance data
• Demonstrated ability to lead teams through change while improving productivity, employee engagement, and operational performance
• Strong coaching, mentoring, conflict resolution, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills with the ability to communicate effectively across all organizational levels
• Experience utilizing electronic health records (EHR), practice management systems, clearinghouses, and revenue cycle software
• Knowledge of HIPAA, healthcare compliance regulations, and payer contractual requirements is required
• Healthcare industry experience required; Home Health billing experience preferred
• Experience with reporting tools and Microsoft Excel for data analysis preferred
• Proficiency in MS Office Suite (Outlook, Word, Excel) required