Mis

Wipro Ltd.; Compostela; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Wipro Ltd. in Cebu City, Philippines seeks a skilled MIS professional to provide technical support, develop real-time applications, and deliver data-driven insights. The role emphasizes strong Excel, Power BI, and VB/VBA skills, with exposure to WFM/RTA tools and process improvements.

The candidate will interact with operations leadership, prepare reports, and help optimize staffing and performance metrics in a fast-paced environment.

Qualifications

• Bachelor's Degree
• Power BI and Excel proficiency, macros
• 1–4 years relevant MIS/BI experience (preferred)

Responsabilités

• Provide support to Operational Leadership teams and clients; report metrics and KPIs.
• Create and maintain Real Time applications, e.g., WFM/RTA tools.
• Interact with clients as required and escalate when needed.
• Manage Process Change Control and Development activities.
• Publish real-time and historical data/reports for the operations team.
• Handle ad hoc tasks assigned by the process head/SDL.

Connaissances

Communication skills

Excel proficiency

VB/VBA

Power BI

Power Apps

Power Automate

Staffing planning

Analytical skills

Problem solving

Scripting

Database knowledge

Formation

Bachelor's Degree

Outils

Power BI

Excel

Macros

Description du poste

MIS

Company : Wipro Job Type : Full Time Cebu City, Philippines

Job Description - MIS

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

PRINCIPAL RESPONSIBILITIES:

• Provide support to Operational Leadership teams, Clients in a day to day basis, ensuring the reporting of all metrics and KPIs
• Create and maintain Operational Real Time applications, e.g., WFM/RTA tools
• Client Interaction as and when required
• Process Change Control & Development
• Making/Publishing real time/Historical data/reports available to the operation team
• Performs other task/duties assigned by the process head/SDL
• Work on any ad hoc responsibility given by process head in order to assist operations

SKILLS REQUIRED:

• Excellent communication (both written and spoken) High proficiency in Microsoft Excel and other MS office application
• Knowledgeable in VB/VBA and Power BI
• Excellent Power apps and Power Automation knowledge
• Leading by example and ability to handle stressful situation
• Problem solving skills & Tech-savvy
• Ability to coordinate with Operations Managers for planning of staffing, capacity utilization, seating
• Good statistical, analytical and reporting skills
• Knowledgeable in call arrival patterns in call center environment in order to develop staffing requirements, rosters
• Knowledge in other WFM activities including Intraday Planning, Forecasting Shrinkage
• Scripting skills and database knowledge should be an added advantage.

Qualifications:

• Bachelor's Degree
• Power BI, Excel proficiency writing Macros
• 1- 4 years relevant experience preferred

Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device)

Experience: 1-3 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.