Healthcare Associate

Wipro; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Wipro Limited is seeking a customer service professional in Cebu City to handle inbound and outbound calls, deliver quality service, and document each interaction. The role requires strong English communication, basic computer skills, and flexibility to work shifts, including graveyard hours when needed.

Applicants may come with or without call center experience; college graduates are welcome. Commitment to confidentiality and adherence to policies is essential, with equal opportunity employment

Qualifications

• Senior High School graduate or completed 2 years of college with no back subjects.
• College graduate.
• Call center experience not required; relevant experience may be considered.
• Excellent English communication with neutral accent.

Responsibilities

• Handle inbound and outbound calls per quality standards.
• Deliver excellent customer service and ensure satisfaction.
• Document each call accurately.
• Address customer queries and escalate as needed.
• Comply with company policies and security procedures.
• Maintain confidentiality of customer information.

Skills

Excellent English

Computer skills

Teamwork

Analytical skills

Motivational fit

Shift work

Education

Senior High School

2 years college completed (no back subjects)

College graduate

Tools

MS Office

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

PRINCIPAL RESPONSIBILITIES:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time callresolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies andprocedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

SKILLS REQUIRED:

• Excellent English communication skills (verbal and written) with neutral accent
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
• Teamwork
• Reasonable analytical skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may
• be required by business exigencies

CANDIDATE SPECIFICATIONS:

• At least Senior High School Graduate OR completed at least 2 years in college (withno back subjects) OR a College Graduate
• With or without call center experience
• Experience in similar role may be required in specific programs with varying years of experience

Deliver

No Performance Parameter Measure

1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.