Medical Administrative Assistant

Triwill Group; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Triwill Group is seeking a detail-oriented Medical Administrative Assistant to support a mental health practice across two locations. You will handle day-to-day administrative tasks behind the scenes, ensuring smooth operations and allowing clinicians to focus on patient care.

The role involves managing documentation, lab coordination, prior authorisations, referrals, and back-office tasks while maintaining SOPs and seeking opportunities to streamline processes.

Qualifications

• Experience in medical administration, healthcare support, or a mental health practice.
• Detail-oriented and proactive with strong organisational skills.
• Able to follow SOPs and contribute to streamlining administrative processes.

Responsibilities

• Manage and send faxes and handle incoming documentation.
• Coordination of lab-related administrative tasks.
• Support prior authorisations (PAs).
• Coordinate external referrals.
• Organise administrative follow-ups and track tasks.
• Answer incoming calls when needed.
• Provide general back-office support and maintain records.
• Adhere to established SOPs and improve systems where possible.

Skills

Medical administration

Office support

Communication

Process improvement

Job description

Description:

We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.

This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.

The Role

You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.

Key responsibilities will include:

• Managing and sending faxes and handling incoming documentation
• Coordinating lab-related administrative tasks
• Supporting prior authorisations (PAs)
• Coordinating external referrals
• Managing and organising administrative follow-ups
• Answering incoming phone calls where appropriate
• Providing general back-office administrative support
• Following established SOPs and processes
• Identifying opportunities to improve and streamline administrative systems