Global Media Reputation & Crisis Analyst

87seconds Group; Cebu City; Hybrid; PHP 540,000 - 900,000; Full time

Benefits offered by this job

Hybrid setup with hybrid allowance

Health Insurance Policy with Dental, -

Shift incentive

Learning opportunities via LinkedIn

Job summary

Datawords Philippines is seeking a Media Reputation Specialist to monitor online news and social conversations about clients and competitors, deliver timely alerts, and generate insightful dashboards and reports. The role requires strong crisis management, media analytics, and proficiency with leading monitoring platforms.

You will join a fast-paced, multicultural team in Cebu with hybrid working arrangements, collaborating closely with the Paris Reputation Management Team and other stakeholders

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• More than 3 years of experience in crisis management, media monitoring, reputation management, or public relations.
• At least 2 years of experience in client-facing roles involving crisis management, reputation management, media monitoring, or related communications functions.
• Proficiency in English communication, both written and verbal.
• Proven experience with media monitoring platforms (e.g., Sprinklr, Onclusive, Storyclash, etc).
• Strong analytical skills with the ability to interpret diverse information from multiple sources.
• Advanced proficiency in Boolean query development and the effective use of the Sprinklr platform for monitoring, analysis, and reporting.
• Advanced understanding of reputation management, media analysis, reporting, and sentiment evaluation methodologies.
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights.
• Proficient in Microsoft Office or Google Workspace such as Word, Docs, Excel, Sheets, PowerPoint, and Slides.
• Familiarity with AI tools and Large Language Models (LLMs) such as ChatGPT to enhance productivity and streamline tasks.
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack.
• Effective time management and organizational skills, with the ability to meet deadlines.
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed.
• Adaptable and comfortable working in a fast-paced, evolving environment.

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry.
• Provide timely alerts to the client of potential reputational risks, framework reports and listening dashboards.
• Handle client requests related to crisis management and reporting.
• Manage and maintain the accuracy and organization of media monitoring data.
• Deliver end-of-day listening activity reports and facilitate calls for seamless shift handovers.
• Assist in gathering data for reputation analysis and monthly reports.
• Assist in basic quality checks to ensure data relevance.
• Regularly collaborate with the Paris Reputation Management Team.
• Ensure up-to-date management of internal trackers by updating data.
• Provide the Lead with insights on performance and areas for improvement of trainees/new hires.
• Coordinate with Lead and elevate issues per process.
• Other related tasks as assigned.

Skills

Crisis management

Media monitoring

Reputation management

Client-facing

Boolean queries

English communication

Education

Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or related field

Tools

Sprinklr

Onclusive

Storyclash

JIRA

Confluence

Slack

Job description

Datawords Philippines is seeking a Media Reputation Specialist to monitor online news and social conversations about clients and competitors, deliver timely alerts, and generate insightful dashboards and reports. The role requires strong crisis management, media analytics, and proficiency with leading monitoring platforms.

You will join a fast-paced, multicultural team in Cebu with hybrid working arrangements, collaborating closely with the Paris Reputation Management Team and other stakeholders