IT Field Support

Exact Star Subic Bay Corporation; Bataan; On-site; PHP 201,000 - 312,000; Full time

Job summary

Exact Star Subic Bay Corporation is seeking an IT Field Support Technician to maintain workstations, CCTV, and access-control systems across the site. You will diagnose hardware, deploy devices, and manage asset records.

You will collaborate with Network and Systems Administrator, Facilities, Security, and stock custodians to ensure reliable technology, secure handling, and timely repairs.

Qualifications

• Two-year vocational or bachelor’s degree in Computer Engineering, IT, Electronics, or related field.
• At least 1 year in computer hardware repair or technical support; BPO experience a plus.
• Hands-on PC assembly, component replacement, and hardware troubleshooting.
• CCTV installation and access-control/door lock experience is a plus.
• Proficient in Windows 10/11, imaging tools, and basic networking (IP, PoE).
• Basic knowledge of low-voltage wiring and electrical safety.
• Experience with ticketing or asset management systems is an advantage.
• TESDA NC II or CompTIA A+ certification preferred.
• Strong attention to detail and asset-record integrity.
• Good communication and coordination with operations, Facilities, Security, and stock custodians.
• Ability to lift and move IT equipment and work at heights.
• Willingness to work shifting schedules, weekends and holidays.

Responsibilities

• Diagnose and repair desktops, laptops, monitors, headsets, and other IT peripherals.
• Replace and upgrade computer components including RAM, storage, PSUs, motherboards, and network cards.
• Perform OS imaging, driver installs, and endpoint checks after repairs.
• Escalate network, server, and recurring issues to the Network and Systems Administrator.
• Install CCTV cameras, NVRs, and related power/network equipment.
• Install access control devices like electronic locks, readers, badges, and door controllers.
• Conduct preventive maintenance such as camera cleaning and tests.
• Troubleshoot device failures and replace faulty cameras, locks, readers, and accessories.
• Coordinate device configuration, network connection, and system testing with the Network and Systems Administrator.
• Coordinate installation schedules and door access with Facilities and Security.
• Prepare, image, label, and deploy workstations for new hires and transfers.
• Retrieve equipment from separated employees and decommissioned stations.
• Inspect returned equipment and tag for reuse or disposal.
• Record installations, replacements, returns, and disposals in asset management system.
• Document equipment movements with stock custodians and transfer forms.
• Return removed parts to stockroom and support inventory counts.
• Follow data sanitization and disposal procedures for storage media.
• Resolve assigned tickets within SLAs and document actions taken.
• Follow security, clean desk, and compliance policies when handling equipment and client data.

Skills

PC assembly

Hardware troubleshooting

Windows 10/11

Communication skills

Lifting and height work

Shift adaptability

Education

Two-year vocational course or Bachelor's degree in Computer Engineering/IT/Electronics

Tools

CCTV installation

Access control installation

Imaging tools

IP configuration/PoE basics

Job description

About the role

The IT Field Support Technician keeps production workstations, IT equipment, and physical security devices running across the site. This hands‑on role focuses on hardware diagnosis and repair, equipment deployment and retrieval, CCTV and access control installation and maintenance, and accurate asset and parts records. The role works closely with the Network and Systems Administrator, Facilities, Security, operations teams, and stock custodians to maintain reliable technology and secure equipment handling.

Key responsibilities

• Diagnose and repair desktops, laptops, monitors, headsets, and other IT peripherals.

• Replace and upgrade computer components, including RAM, storage drives, power supplies, motherboards, and network cards.

• Perform operating system reimaging, driver installation, and endpoint agent checks after repairs.

• Escalate network, server, and recurring technical issues to the Network and Systems Administrator.

• Install, mount, cable, and terminate CCTV cameras, NVRs, and related power and network equipment.

• Install and maintain access control devices, including electronic door locks, magnetic locks, badge and biometric readers, exit buttons, and door controllers.

• Carry out preventive maintenance such as camera cleaning and alignment, lock and reader function tests, and power supply and battery checks.

• Troubleshoot device failures and replace faulty cameras, locks, readers, and accessories.

• Coordinate device configuration, network connection, and system testing with the Network and Systems Administrator.

• Coordinate installation schedules and door access with Facilities and Security.

• Prepare, image, label, and deploy workstations and IT equipment for new hires, transfers, and floor changes.

• Retrieve equipment from separated employees, reassigned users, and decommissioned stations.

• Inspect returned equipment, repair units where practical, and tag them for reuse, warranty claims, or disposal.

• Record installations, replacements, returns, and disposals in the asset management system, including asset tags, serial numbers, locations, dates, and reasons.

• Document equipment and parts movements with stock custodians and secure acknowledgment on transfer forms.

• Return removed parts to the stockroom and support inventory counts and reconciliation of records against physical stock.

• Follow approved procedures for data sanitization and disposal of storage media.

• Resolve assigned tickets within service levels and document all actions taken.

• Follow security, clean desk, and compliance policies when handling equipment and client data.

What we're looking for

• Graduate of a two-year vocational course or bachelor's degree in Computer Engineering, Information Technology, Electronics, or a related field.

• At least one year of experience in computer hardware repair or technical support; BPO experience is an advantage.

• Hands‑on skill in PC assembly, component replacement, and hardware troubleshooting.

• Experience with CCTV installation and access control or door lock installation is an advantage.

• Working knowledge of Windows 10 and 11, imaging tools, and basic networking, including cabling, termination, PoE, and IP configuration.

• Basic knowledge of low‑voltage wiring and electrical safety.

• Experience with ticketing or asset management systems is an advantage.

• TESDA Computer Systems Servicing NC II or CompTIA A+ certification is preferred.

• Strong attention to detail, discipline in record keeping, integrity, and accountability when handling company assets.

• Good communication and coordination skills when working with operations, Facilities, Security, and stock custodians.

• Ability to lift and move IT equipment, use ladders, and work at heights during installations.

• Willingness to work shifting schedules, weekends, and holidays when required.