MASS HIRING! CUSTOMER SERVICE REPRESENTATIVE

Quess (Philippines) Corp; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Quess Philippines Corp. is seeking a Customer Service Representative in Cebu City to handle inquiries via call, email, and chat. You will provide accurate information, solve problems, and document interactions to maintain high customer satisfaction.

Ideal candidates have 6 months to 1 year of BPO experience, strong English communication, and a customer-service mindset. Willingness to work shifting schedules, including weekends and holidays, is required.

Qualifications

• Senior High School, Completed 2nd year college without back subject or College graduate
• At least 6 months to 1 year BPO experience
• Good English communication skills
• Customer-service oriented
• Willing to work shifting schedules, including weekends/holidays

Responsibilities

• Handle customer inquiries and concerns professionally
• Provide accurate information and effective solutions
• Assist customers through calls, email, or chat
• Document customer interactions and update records
• Maintain excellent customer service and satisfaction

Skills

Multichannel support

English communication

BPO experience

Customer-service oriented

Education

Senior High School

College graduate

Job description

About the role

Customer Service Representative role handling customer inquiries and concerns through multiple channels.

Key responsibilities

• Handle customer inquiries and concerns professionally

• Provide accurate information and effective solutions

• Assist customers through calls, email, or chat

• Document customer interactions and update records

• Maintain excellent customer service and satisfaction

About you

• Senior High School, Completed 2nd year college without back subject or College graduate

• At least 6 months to 1 year BPO experience

• Good English communication skills

• Customer-service oriented

• Willing to work shifting schedules, including weekends/holidays