Marketing Professional

Toyota Alabang, Inc. (TAI); Las Piñas; On-site; PHP 250,000 - 420,000; Full time

Job summary

Toyota Alabang, Inc. (TAI) is seeking a Sales & Marketing professional to prospect accounts, support sales planning, and drive dealership marketing activities. The role requires strong English communication, customer service orientation, and driving skills.

You will engage in showroom duties, inquiries handling, and various sales campaigns to promote Toyota products and services. Ideal candidates have at least 1 year in Sales/Marketing within automotive settings, proficiency in MS Office, and a

Qualifications

• Graduate in Business Admin/Business Management, Marketing focus.
• 1 year sales/marketing experience preferred in auto industry.
• Proficient in English (written and spoken).
• Strong customer service orientation and interpersonal skills.
• Driver's license and driving ability.
• Proficient in MS Office applications.

Responsibilities

• Develops and generates accounts via prospecting.
• Supports sales planning with market feedback and competition insights.
• Participates in marketing activities: showroom duties, inquiries, and product promotion.
• Assists in sales campaigns and dealership events.
• Maintains TDIMS contact records and processes vehicle orders.
• Explains sale options, terms, and LTO registration to clients.
• Coordinates documentation for financing, delivery, and after-sales support.
• Ensures compliance with release ceremonies and delivery procedures.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Driving skills

Education

Bachelor's degree in Business Administration/Business Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job description

• Develops & generates accounts thru prospecting activities.

• Participates in sales planning which involves the following activities:
  • Provides market feedback & current competitive landscape (other brands & other Toyota dealers).
  • Provides observations on customer’s current buying behavior.
  • Provides accurate figures regarding actual sales vs. lost sales and its causes.
  • Provides information on unit requirement for sales projections.
  • Provides observations on the current sales processes of the dealership for future enhancement.
  • Conducts oneself with utmost professionalism in dealing with customers & team members.
• Participates in marketing activities like the following:
  • Showroom duty by welcoming clients courteously, conducting 6-pt walk-around and responds accurately to the client’s purpose of visiting the dealership.
  • Manages phone inquiries by giving all necessary information about the dealership, products and services by using best practice phone handling techniques.
  • Markets various Toyota products as well as ancillary products (accessories, new insurance, insurance LTO Renewal, trade-in, pre-paid service, Ember products, etc.) in all aspects of selling.
  • Participates in Saturation Drives / Leafleting / Cold Canvassing / Email blasts / Phone Drives / Text Brigade.
  • Identifies potential sites for displays and or caravans.
  • Facilitates Sales Caravans / Road shows for Corporate & Government account development.
  • Mans various sales campaigns in Mall Displays, Bank Branch Displays, TMP-sponsored marketing activities & Institutional Displays.
• Adheres to company policies & guidelines regarding moonlighting & security against fraud.
• Implements best practices of FAR & meet the following targets:
  • Updates daily C4C & SFM to document activities accomplished for the day.
  • Meets the minimum required prospects per month.
  • Meets & improves closing ratio targets. (potential to reservation)
  • Meets & improves booking ratio targets. (reservation to release)

• Maximizes use of TDIMS facility by regularly maintaining & updating clean entities with accurate contact & email details.

• Accepts vehicle orders from clients & facilitates preparation of unit according to client’s requirement.
  • Conducts due diligence in all aspects of KYC (Knowing Your Customer).
  • Explains to client the dealer’s terms & conditions of sale.
  • Explains different sale options (cash, financing & PO), and the terms, conditions & requirements of each transactions.
  • Explains to client nuances of LTO registration & corresponding charges on plate ending request.
• Facilitates the serving of client’s requirement thru the following activities:
  • Coordinates accessories installation, coordinates documentation requirements and release preparation.
  • Completion of FAR, Vehicle Sales Quotation, Vehicle Sales Proposal & Vehicle Sales Invoice & Delivery Note, Request for Accessories Installation Form (RFA) & Lead-time Survey Sheet, Policy Exception Form (PEF) & IPRS.
  • Secure electronic credit application from client, valid ID’s and other necessary documents to process the financing transaction.
  • Secure credit approval from financing company thru close coordination with the Finance Coordinator & GRM.
  • Coordinates the confirmation of the bank P.O. with the account officer & C&C Staff.
  • Schedules unit for accessories installation & delivery by submitting complete folder to Sales Admin Staff by N+2 at the least.
  • Ensures that unit for delivery is clean & has complete accessories installed as promised to the client.

• Complies with all release policies & guidelines according to the New Car Release process.

• Applies best practices in the delivery process / vehicle turnover.
  • Facilitates customer payment through close coordination with accounting section for electronic fund transfers &/or assists customer as he pays directly to the cashier.
  • Arranges with authorized driver the delivery & demonstration of the unit.
  • Secures within deadline undertaken requirements upon unit delivery.
  • Conducts CRES activity by explaining vehicle warranty & periodic maintenance procedures.
  • Books 1K appointment w MRS team during CRES tour.
  • Explains insurance coverage & claims procedure.
  • Conducts walk-thru by demonstrating vehicle operational features.
  • Briefs clients about dealer business hours, service & procedures & introduces key contact personnel.
  • Renders heart touching experience (HTE) in all customer touchpoints.
• Conducts after-sales activities thru the following:
  • Conducts follow-up calls to the client regarding feedback on the purchase experience after 3 days, 7 days, 21 days and 31 days.
  • Updates clients on the 7th, 21st and every 10 days thereafter (after release of unit) on the status of their vehicle registration & plates.
  • Sets service appointment and endorses client to service section personnel.
  • Assists clients in warranty concerns.
  • Coordinates in client’s behalf all matters/concerns with other departments.
  • Asks clients for referrals.

Job Qualifications

• Graduate of Business Administration/Business Management Major in Marketing Management
• With at least 1 year work experience in Sales and Marketing preferably in automotive industry.
• Proficient in written and spoken English coupled with a natural ease in working with different types of customers.
• Extensive customer service orientation, must possess good interpersonal skills, flexible and can work under pressure, patient.
• Driving skills
• Knowledge of credit concepts of the automotive industry.
• Skilled in the use of Microsoft applications such as Excel, Word and Power Point.
• Valid Driver’s License