Marketing Operator & Program Coordinator

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 613,800 - 781,200; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and depend-

Government‑mandated benefits

Performance‑based incentives

Quarterly company events

1,000 PHP de minimis

Equipment and software provided

Job summary

NightOwl Consulting Philippines Inc. is seeking a Marketing Operator & Program Coordinator to translate the VP’s strategy into executable programs across marketing pillars.

You will build and maintain operational systems, cadence, and governance to ensure timely, on-scope delivery with defined ownership and acceptance criteria. You will drive major initiatives including CRM rollout, website rebuild, marketing automation, corporate communications, and events.

Qualifications

• Bachelor’s degree or equivalent in a related field with 5–8+ years in program or project management in marketing.
• ClickUp Certification required within 60 days if not already certified.
• Proven experience delivering CRM rollouts, website rebuilds, marketing automation, and events.

Responsibilities

• Translate VP direction into epics, milestones, timelines, and acceptance criteria.
• Architect and maintain ClickUp as the operating system for the Marketing org.
• Run the marketing cadence including planning, stand-ups, risk reviews, and retrospectives.
• Enforce intake processes and scope discipline; manage timelines.
• Identify risks and dependencies; document context and next steps.
• Hold cross-functional owners accountable to commitments with professionalism.
• Drive cross-team delivery for CRM rollout, website rebuild, automation, and events.
• Maintain logs, briefs, and program runbooks; plan resources with a RACI view.
• Coordinate with external vendors on deliverables and performance.
• Communicate clearly via phone and email with staff, clients, and partners.
• Adapt to changing priorities; escalate issues to prevent delays.
• Perform duties in a high-volume, deadline-driven environment.

Skills

Program management

ClickUp administration

Cross-functional teamwork

Executive reporting

Analytics & metrics

CRM platforms

Communication

Microsoft Office

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

ClickUp

Salesforce/Jungo

Total Expert

Act-On

Job description

Department: Operations

Location: Client

Compensation: ₱55,000 - ₱70,000 / month

The Marketing Operator & Program Coordinator is responsible for translating the VP of Marketing’s strategic direction into structured, executable programs across all marketing pillars. This role builds and maintains the operational systems, cadence, and governance required to ensure cross‑functional marketing initiatives are delivered on time, within scope, and with clearly defined ownership and acceptance criteria. The position serves as the operational driver for major marketing initiatives including CRM rollout, website rebuild, marketing automation, corporate communications, and events. It proactively identifies risks, enforces execution standards, manages intake and prioritization, and ensures documentation and visibility across active programs. Success is measured by reduced executive involvement in day‑to‑day follow‑up, proactive risk identification, consistent on‑time delivery, and high documentation coverage across marketing programs.

Key Responsibilities

• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand‑ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; escape bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross‑functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross‑team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognize and escalated issues to prevent delays.
• Consistently perform all duties in a high‑volume, deadline‑driven environment while working both independently and collaborating effectively with team members.

Skills, Knowledge and Expertise

• Required education: Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent experience.
• Required/Preferred license or certifications: ClickUp Certification (required within 60 days if not already certified).
• Five to eight+ years’ program or project management experience in a marketing or marketing‑adjacent environment.
• Proven experience building and operating execution systems, not solely coordinating task completion.
• Demonstrated experience delivering complex initiatives such as CRM rollouts, website rebuilds, marketing automation programs, corporate communications, or major events.
• Proficiency in Microsoft Office: Word, Excel, Outlook, Collaborative Messaging (Teams).
• Other software platform experience: ClickUp (advanced administration), CRM platforms (e.g., Salesforce/Jungo, Total Expert), marketing automation platforms (e.g., Act‑On), and related MarTech tools preferred.
• Proven experience in complex problem‑solving and analytical skills, including tracking cycle time, throughput, and performance metrics.
• Proven ability to work independently and in cross‑functional team settings.
• Proven experience with detail‑oriented, organized work and the ability to prioritize effectively in deadline‑driven environments.
• Demonstrated ability to communicate clearly and professionally in written and verbal formats, including executive‑level status reporting and escalation.
• Proven dependability, self‑motivation, accountability mindset, and adaptability in evolving operational environments.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government‑mandated benefits
• Performance‑based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided