Sales Strategy And Marketing Operations Manager

Xerox

Cebu City

On-site

PHP 1,200,000 - 2,100,000

Full time

3 days ago

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Job summary

Xerox Cebu City is seeking a Marketing Operations Manager to lead the Cebu marketing operations teams, driving day-to-day execution, service delivery, and performance against SLAs. You will manage staffing, budgeting, and continuous improvement initiatives across Customer Experience, Marketing Services & Support, Design, Analytics, and eCommerce to ensure reliable support and global alignment.

Strong leadership, strategic thinking, and data-driven decision making are essential for success in a

Qualifications

Bachelor’s degree in marketing, business, or related field.
8–10+ years in marketing operations or shared services.
Experience leading global teams and stakeholders.

Responsibilities

Provides leadership and operational oversight of Cebu marketing teams, ensuring daily work is planned, prioritized, monitored, and delivered in line with priorities.
Oversees service delivery for Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce with KPI alignment.
Builds and maintains a capable team via recruitment, onboarding, succession, performance, coaching, and planning with global stakeholders.
Manages resource planning, workload distribution, capacity, budgeting inputs, and cost discipline for efficient resource use.
Oversees performance management frameworks, SLAs, KPIs, metrics, and business reviews to monitor quality and stakeholder satisfaction.
Ensures standardized processes, governance, documentation, quality controls, and best practices across functions.
Identifies continuous improvement opportunities, including process simplification and automation.
Coordinates with global leaders to support campaign execution and stakeholder requests.

Skills

Leadership

Stakeholder management

Strategic thinking

Customer-centric

Data-driven decisions

Communication

Project management

Digital marketing

Lean Six Sigma

Education

Bachelor's degree in marketing

8-10+ years marketing operations

Global team experience

MarTech & analytics familiarity

Job description

Job Description:

Description & Requirements

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE/MISSION/SUMMARY:

The Marketing Operations Manager is responsible for leading and overseeing the Cebu marketing operations teams, with primary focus on day-to-day execution, service delivery, team performance, resource management, and operational discipline across marketing support functions.

The Cebu Marketing Operations team supports Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce by ensuring work is delivered consistently, accurately, and in accordance with agreed service expectations and business priorities.

The role provides leadership and operational oversight to ensure the Cebu Marketing team is effectively managed and equipped to deliver reliable support across the following areas:

execution of agreed marketing operations priorities and service requirements,
coordination with global and regional marketing stakeholders on deliverables, timelines, and support needs,
and collaboration with the Site General Manager and functional leaders on staffing, performance, and organization matters.

This role is accountable for service delivery excellence, team engagement, stakeholder satisfaction, process adherence, operational reporting, and continuous improvement of marketing support capabilities.

The Marketing Operations Manager ensures that teams are staffed, trained, supported, and managed to meet agreed service levels, follow documented processes, maintain quality standards, and respond effectively to operational issues and stakeholder needs.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Provides leadership and operational oversight of the Cebu marketing teams, ensuring daily work is planned, prioritized, monitored, and delivered in line with agreed business priorities and service expectations.
Oversees service delivery for Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce, ensuring outputs are completed accurately, timely, and at the levels agreed with global business owners.
Builds and maintains a capable and engaged team through recruitment support, onboarding, succession planning, performance management, coaching, talent development, and organizational planning in coordination with the Site General Manager and global stakeholders.
Manages resource planning, workload distribution, capacity management, budgeting inputs, and cost discipline to support efficient utilization of marketing operations resources.
Oversees performance management frameworks, including SLAs, KPIs, metrics, operational reports, and business reviews to monitor service quality, productivity, responsiveness, and stakeholder satisfaction.
Ensures consistent execution of standardized processes, governance routines, documentation requirements, quality controls, and best practices across marketing support functions.
Identifies and supports practical continuous improvement opportunities, including process simplification, automation, issue prevention, and efficiency improvements aligned with global business owners.
Coordinates with global marketing leaders, regional teams, and cross-functional partners to support campaign execution, operational requirements, issue resolution, and stakeholder requests.
Provides operational insights, performance data, and recurring updates to stakeholders to support decision-making, prioritization, and continuous service improvement.
Ensures compliance with corporate policies, brand standards, data handling requirements, and applicable regulatory expectations across marketing operations activities.
Identifies operational risks, delivery issues, resource constraints, and process gaps, and coordinates mitigation actions with global business owners and relevant stakeholders.
Supports transformation programs and global initiatives by ensuring the Cebu team executes assigned activities, adopts new ways of working, and meets transition or implementation timelines.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Strong leadership and people management capabilities
Excellent stakeholder management and collaboration skills
Strategic thinking with strong execution focus
Customer-centric mindset with deep understanding of marketing operations
Strong analytical and data-driven decision-making skills
Excellent communication and presentation skills
Experience in project management methodologies, tools, and techniques
Ability to manage multiple priorities in a fast-paced, global environment
Strong understanding of digital marketing, eCommerce platforms, and analytics tools
Process improvement and continuous improvement mindset (Lean, Six Sigma is a plus)
High level of integrity, accountability, and ownership

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

Bachelors degree in marketing, Business Administration, Communications, or related field
8-10+ years of experience in marketing operations, shared services, or related functions
Proven experience in managing global teams and stakeholders.
Experience in digital marketing , communication and design, marketing technologies (MarTech), and analytics preferred
Experience in a shared services or global business services environment is an advantage

General Information

City

Cebu City

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Tuesday, August 11, 2026

Working time

Full-time

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