Marketing Operations & Process Excellence Manager

Blaseek; Taguig; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Blaseek is hiring a Global Marketing Standards & Processes Manager to craft and improve governance, guidance, and workflows supporting global marketing teams and shared services.

You will define ownership, decision rights, and quality standards, collaborating with stakeholders across regions to implement practical, measurable improvements and consistent everyday practices.

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field.
• 3–5 years in quality management, operations, or PMO in global/matrix setup.
• Experience with process mapping, KPI design, reporting, and playbook creation.
• Strong written and spoken English; ability to simplify complex information.
• Structured problem-solving and ability to influence across regions.
• Willingness for mid/ night shift to collaborate with global teams.

Responsibilities

• Develop marketing standards, governance, and process documentation.
• Map end-to-end workflows with activities, roles, handoffs, and ownership.
• Set up quality checks, KPIs, and performance reporting; drive improvements.
• Define accountability, decision rights, controls, and escalation paths (including AI-enabled work).
• Create training and onboarding materials; promote standard practices globally.
• Apply process improvement methods to increase efficiency and consistency.

Skills

English proficiency

Structured problem-solving

Stakeholder influence

Midshift readiness

Education

Bachelor’s degree in marketing/communications/business

Tools

BPMN

KPI design

Process documentation

Playbooks

Job description

Help shape how global marketing teams work

Are you good at turning complex workflows into clear, practical processes? Do you enjoy identifying problems, setting standards, and helping teams adopt better ways of working?

We are looking for a Global Marketing Standards & Processes Manager to build and improve the standards, governance, and workflows that support global marketing teams and shared services.

You will help teams understand how work should move, who owns each step, how decisions are made, and what good quality looks like. Working with global and regional stakeholders, you will turn these expectations into practical guidance, measurable improvements, and consistent everyday practices.

What you will do

• Develop marketing standards and governance. Define, implement, and continuously improve quality standards, governance frameworks, and process documentation.
• Make workflows clear. Map end-to-end processes, including activities, roles, handoffs, decision points, and ownership. Keep process guidance and playbooks current and easy to access.
• Measure quality and performance. Establish quality checks, design KPIs, and develop performance reporting. Use results and stakeholder feedback to identify improvements.
• Clarify accountability. Define responsibilities, decision rights, controls, and escalation routes, including for AI-enabled work.
• Support adoption across teams. Develop training and onboarding materials, and work with global and regional stakeholders to embed agreed standards and practices.
• Drive continuous improvement. Apply process improvement methods to reduce inefficiency and strengthen consistency across marketing teams and shared services.

What you bring

• A bachelor’s degree in marketing, communications, business, or a related field.
• Three to five years of experience in quality management, operational or process excellence, business process management, governance, or a PMO environment, ideally within a global or matrix organization.
• Practical experience with process mapping or BPMN, KPI design and reporting, process documentation, and playbook development.
• Strong written and spoken English, with the ability to make complex information clear and usable.
• Structured problem-solving skills and the ability to influence stakeholders across functions and regions.
• Willingness to work a midshift or night shift schedule to collaborate with global teams across different time zones.

The opportunity

This role offers the opportunity to shape how marketing work gets done across a global organization. You will combine process expertise with stakeholder collaboration to create clear standards, improve quality, and help teams work more effectively.