Marketing Claims Associate (AR B2B-Vendor Collections) | Hybrid

Ingram Micro Philippines BPO LLC; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Marketing Claims Associate to support end-to-end processing of vendor-funded marketing claims. You will review documentation, submit claims via portals, track status, and maintain records to ensure timely recovery.

Ideal candidates bring 1+ year in marketing claims or related billing roles, strong Excel skills, and a detail-oriented approach to working with internal and external stakeholders in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Marketing, or related field.
• At least 1 year of experience in Marketing Claims, B2B Claims Processing, Billing Operations, or related functions.
• Experience reviewing and validating business documentation.
• Proficiency in Microsoft Excel for basic reporting and data analysis (Pivot Tables, VLOOKUP, XLOOKUP).
• Willing to work dayshift (APAC) or night shift (LatAm) and 10 days RTO monthly.

Responsibilities

• Process and submit marketing claims through vendor portals, email channels, and submission platforms.
• Review billing packets, invoices, POEs, and other claim requirements for completeness and accuracy.
• Monitor claim status and follow up on pending, approved, or rejected claims.
• Coordinate with internal stakeholders and vendors to resolve claim issues and discrepancies.
• Maintain claims trackers, databases, and reports for visibility and accuracy.
• Perform data validation, reconciliation, and quality checks to support submissions.
• Generate and refresh standard reports using Excel and company systems.
• Ensure compliance with vendor policies, controls, and procedures.
• Support process improvements to enhance claim accuracy and efficiency.
• Collaborate with team members and adapt to changing vendor requirements.

Skills

Excel proficiency

Attention to detail

Communication skills

Multitasking

Time management

Education

Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or related field

Tools

Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP)

Vendor portals and claim management platforms

SAP / Ariba / Xvantage / Podio / ClaimIT

Job description

Ingram Microis a global technology distributor supporting the IT sales channel through our digital platform,Ingram Micro Xvantage™. Learn more atwww.ingrammicro.com.

We are looking for a Marketing Claims Associate to support the end-to-end processing of vendor-funded marketing claims. This role is responsible for reviewing claim documentation, submitting claims through vendor portals and designated channels, tracking claim status, maintaining accurate records, and coordinating with internal and external stakeholders to ensure successful and timely claim recovery.

The ideal candidate has strong attention to detail, experience handling claims or billing-related transactions, and the ability to work effectively in a fast-paced, process-driven environment.

Key Responsibilities

• Process and submit marketing claims through vendor portals, email channels, and other designated submission platforms.

• Review billing packets and supporting documentation, including invoices, proofs of execution (POEs), purchase orders, and other claim requirements to ensure completeness and accuracy.

• Monitor claim status and proactively follow up on pending, approved, or rejected claims.

• Coordinate with internal stakeholders, business partners, and vendors to resolve claim-related issues and documentation discrepancies.

• Maintain and update claims trackers, databases, records, and reports to ensure visibility and accuracy of claim activities.

• Perform data validation, reconciliation, and quality checks to identify inconsistencies and support accurate claim submissions.

• Generate and refresh standard reports using Excel and company systems.

• Ensure compliance with vendor policies, documentation requirements, internal controls, and established procedures.

• Support continuous process improvement initiatives by identifying opportunities to enhance claim accuracy and operational efficiency.

• Collaborate with team members and adapt to changing vendor requirements, processes, and systems.

Qualifications

*Required

• Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or any related field.

• At least 1 year of experience in Marketing Claims, B2B Claims Processing, B2B Credit and Collections, Billing Operations, Rebate Administration, or related functions.

• Experience reviewing and validating business documentation.

• Proficiency in Microsoft Excel, including basic reporting and data analysis functions such as Pivot Tables, VLOOKUP, or XLOOKUP.

• Must be willing to work on dayshift (APAC vacancies) or night shift (LatAm vacancies) and 10 days RTO monthly (2 consecutive weeks)

• Strong attention to detail and organizational skills.

• Good verbal and written communication skills.

• Ability to manage multiple tasks, deadlines, and priorities effectively.

• Ability to work independently while maintaining strong collaboration with team members.

Preferred, but not required

• Experience in supplier-funded marketing programs, rebates, Market Development Funds (MDF), or vendor operations.

• Experience using vendor portals and claim management platforms.

• Familiarity with ERP and business systems such as SAP, Ariba, Xvantage, Podio, ClaimIT, or similar platforms.

Key Competencies

• Claims Management

• Documentation Review and Validation

• Data Analysis and Reporting

• Problem Solving

• Stakeholder Management

• Process Improvement

• Attention to Detail

• Time Management

• Communication Skills

• Collaboration

What's in it for You?

• Work with global vendors and stakeholders across multiple regions.

• Gain exposure to marketing operations, vendor claims management, and business process improvement.

• Be part of a collaborative team focused on operational excellence and continuous learning.