Maritime Tech Deployments Specialist

OneOcean

Philippines

Hybrid

PHP 700,000 - 1,000,000

Full time

13 days ago

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Job summary

OneOcean seeks a Technical Services Engineer to lead deployments, AIS installations, and global technical support for marine customers. You will manage the deployment lifecycle from planning to validation, collaborate with cross-functional teams, and ensure service levels are met across APAC, EMEA, and the Americas in a challenging 24x7 environment.

The role demands strong troubleshooting, customer service, and IT infrastructure knowledge, with 2–5 years in vessel IT or similar roles.

Qualifications

2–5 years in vessel IT or technical support roles.
Experience with AIS solutions onboard vessels.
Strong troubleshooting and incident management.
Excellent English communication.

Responsibilities

Organize, coordinate, and execute software deployments, installations, activations, upgrades, migrations, and service restoration activities.
Perform remote AIS software and hardware installations and configurations.
Provide world-class technical support via phone, email, and ticketing systems.
Process and fulfil service requests within established SLAs.
Identify recurring issues and contribute to root cause investigations.
Maintain knowledge articles and playbooks for support teams.
Stay updated on product changes and industry developments.