Maritime Systems Engineer — Customer-Focused Tech Support

OneOcean; Philippines; In loco; PHP 400.000 - 700.000; Tempo pieno

Descrizione del lavoro

OneOcean is seeking a Systems Engineer to join our Docmap Team on a 12-month maternity fixed-term contract. This role delivers second-line technical support for our Docmap products and ensures an excellent customer experience across maritime software solutions.

You will act as a key interface between customers, product teams and internal stakeholders—resolving incidents, supporting system adoption, and contributing to ongoing service improvements.

Competenze

• Experience in technical support or customer-facing technical roles.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Knowledge of SQL and databases.
• Familiarity with enterprise systems (CRM/ERP) and maritime software is a plus.

Mansioni

• Provide second-line technical support for Docmap products and ensure timely resolution of incidents.
• Investigate, troubleshoot and resolve complex issues, escalating when required.
• Deliver customer training and guidance to support system adoption.
• Monitor system performance and proactively identify risks or disruptions.
• Collaborate with Product, Engineering and DevOps to resolve defects and improve functionality.

Conoscenze

Technical support

Troubleshooting

SQL

Customer communication

Team collaboration

English fluency

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

Docmap

CRM software

ERP software

Descrizione del lavoro

OneOcean is seeking a Systems Engineer to join our Docmap Team on a 12-month maternity fixed-term contract. This role delivers second-line technical support for our Docmap products and ensures an excellent customer experience across maritime software solutions.

You will act as a key interface between customers, product teams and internal stakeholders—resolving incidents, supporting system adoption, and contributing to ongoing service improvements.