Maritime Tech Deployments & AIS Specialist

OneOcean Group; Philippines; Hybrid; PHP 1,808,318 - 3,013,864; Full time

Job summary

OneOcean Group is seeking a Technical Services Engineer in the Philippines. This hybrid role involves organizing and executing software deployments, providing AIS (Automatic Identification System) installations, and delivering exceptional technical support to our global customers.

The successful candidate will coordinate deployment processes, manage customer orders, and ensure high service quality in a fast-paced environment. A strong troubleshooting background and customer-focused mindset are essential for this 36-month fixed-term contract position.

Qualifications

• 2-5 years of experience in a technical support or IT role, preferably maritime.
• Excellent troubleshooting capabilities and customer engagement skills.
• Knowledge of AIS solutions and maritime technologies is highly advantageous.

Responsibilities

• Organize software deployments, installations, and technical support activities.
• Provide world-class technical support through various communication channels.
• Ensure customer orders and service requests are fulfilled accurately.

Skills

Technical Support

Troubleshooting

Customer Engagement

AIS Installation

ITIL Knowledge

Education

2-5 years of experience in a similar role

Tools

TeamViewer

AnyDesk

Microsoft Windows

Job description

OneOcean Group is seeking a Technical Services Engineer in the Philippines. This hybrid role involves organizing and executing software deployments, providing AIS (Automatic Identification System) installations, and delivering exceptional technical support to our global customers.

The successful candidate will coordinate deployment processes, manage customer orders, and ensure high service quality in a fast-paced environment. A strong troubleshooting background and customer-focused mindset are essential for this 36-month fixed-term contract position.