System Support Analyst

PB MARITIME PERSONNEL INC.; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

PB Maritime Personnel Inc. is seeking an IT support specialist to provide first-line and second-line technical assistance for fleet and vessel systems, both onboard and in the office.

You will monitor systems, handle data transfers, and deliver training sessions to seafarers and staff. The role requires hands-on problem solving, strong communication skills, and the ability to work independently across multiple priorities.

Qualifications

• Minimum 2 years in IT user/app/system support roles.
• Strong troubleshooting, problem solving, and analytical skills.
• Excellent interpersonal and communication skills with both office and vessel personnel.
• Ability to manage multiple priorities and work independently.
• Familiarity with maritime software is a plus.
• Experience delivering training and remote support.

Responsibilities

• Perform daily monitoring of fleet and vessel systems and related data transfers.
• Monitor and maintain database backup processes to ensure data integrity and system availability.
• Provide first-line and second-line technical support for onboard and office users.
• Investigate, troubleshoot, and resolve systems issues related to fleet systems.
• Deliver remote support to vessels through TeamViewer, Microsoft Teams, telephone, or other approved tools.
• Install, configure, test, and upgrade fleet applications.
• Conduct system training sessions for seafarers and office staff.
• Participate in ad hoc projects and business initiatives as directed.

Skills

Troubleshooting

Interpersonal communication

IT support

Remote support

Multitasking

Tools

TeamViewer

Microsoft Teams

Database backup tools

Job description

About the role

This role involves systems monitoring, technical support, and administration for fleet and vessel systems. You will provide first-line and second-line technical support to both onboard and office users, troubleshoot systems issues, install and configure applications, and conduct training sessions.

Key responsibilities

• Perform daily monitoring of vessel systems and related system data transfers


• Monitor and maintain database backup processes to ensure data integrity and system availability


• Provide first-line and second-line technical support for onboard and office users


• Investigate, troubleshoot, and resolve systems issues related to fleet systems


• Deliver remote support to vessels through TeamViewer, Microsoft Teams, telephone, or other approved communication tools


• Install, configure, test, and upgrade fleet applications


• Conduct system training sessions for seafarers and office staff


• Participate in ad hoc projects and business initiatives as directed

About you

• Minimum 2 years of experience in IT user support, application support, or systems support roles


• Strong troubleshooting, problem-solving, and analytical skills


• Excellent interpersonal and communication skills with the ability to interact effectively with both office-based and vessel personnel


• Ability to manage multiple priorities and work independently with minimal supervision


• Familiarity with maritime software applications is an advantage


• Experience delivering training and technical support to remote users