Marine Travel Operator

Philippine Transmarine Carriers, Inc.; Makati; On-site; PHP 360,000 - 720,000; Full time

Job summary

PHILIPPINE TRANSMARINE CARRIERS, INC. is seeking a Marine Travel Operator to coordinate travel arrangements and seafarer documentation from its Makati office.

You will liaise with seafarers, manning teams, airlines, and travel providers to ensure compliant, timely travel and documentation. The role requires a four-year degree and hands-on experience in seafarer travel documentation, visa, medical and STCW requirements, plus strong communication and Excel skills to manage multiple requests

Qualifications

• Four-year college degree required.
• Experience as Marine Travel Operator in a licensed manning agency.
• Experience handling seafarer documentation and coordination.
• Familiarity with visa, medical, flag, and STCW documentation.
• Excellent communication and customer service, with timely responses.
• Detail-oriented and able to manage multiple requirements.

Responsibilities

• Coordinate marine travel arrangements for seafarers, including flights, transfers, and related logistics.
• Prepare, review, and maintain seafarer travel and employment documentation.
• Coordinate with seafarers, manning teams, travel providers, airlines, agencies, and other stakeholders.
• Process and verify maritime documents, including visa, medical, flag, and STCW requirements.
• Monitor schedules, documentation status, and changes to ensure timely deployment and repatriation.
• Respond promptly and accurately to travel and documentation queries.
• Maintain organised records and update relevant systems and tracking files.
• Identify and resolve documentation or travel issues while escalating complex matters when appropriate.

Skills

Communication skills

Customer service

Detail-oriented

Seafarer documentation knowledge

Education

Bachelor's degree or any four-year college course

Tools

Microsoft Excel

Microsoft Office

Job description

About the role

Join a licensed manning agency as a Marine Travel Operator, coordinating travel arrangements and documentation for seafarers. You will help ensure smooth, timely, and compliant travel processes while delivering responsive service to internal teams, seafarers, and other stakeholders.

Key responsibilities

• Coordinate marine travel arrangements for seafarers, including flights, transfers, and related logistics.

• Prepare, review, and maintain seafarer travel and employment documentation.

• Coordinate with seafarers, manning teams, travel providers, airlines, agencies, and other stakeholders.

• Process and verify maritime documents, including visa, medical, flag, and STCW requirements.

• Monitor schedules, documentation status, and changes to ensure timely deployment and repatriation.

• Respond promptly and accurately to travel and documentation queries.

• Maintain organised records and update relevant systems and tracking files.

• Identify and resolve documentation or travel issues while escalating complex matters when appropriate.

What we're looking for

• Graduate of any four-year college course.

• Recent experience as a Marine Travel Operator in a licensed manning agency.

• Experience handling seafarer documentation and coordination.

• Familiarity with maritime documents and requirements, including visa, medical, flag, and STCW documentation.

• Excellent communication and customer service skills, with a strong focus on timely responses to queries.

• Detail-oriented, organised, and able to manage multiple requirements accurately.

• Tech-savvy and proficient in Microsoft Office applications, especially Excel.