Marine Travel Consultant

OSM SHIP MANAGEMENT PTE. LTD.; Pasay; On-site; PHP 420,000 - 600,000; Full time

Job summary

OSM Thome in Pasay invites applications for a travel coordinator role focused on marine, corporate, and offshore travel requirements. You will handle bookings via Amadeus/GDS, maintain SLA-driven service, and onboard new clients with a focus on high client satisfaction.

The role requires strong communication skills, the ability to multi-task, and a flexible shifting schedule in a dynamic travel department. Fluency in English is essential.

Qualifications

• Ability to use Amadeus or other GDS software.
• MUST have experience handling marine/corporate/offshore/oil & gas travel requirements.
• Customer focused with ability to lead a busy team.
• Excellent verbal and written communication skills.
• Organized, self-motivated and calm under pressure.
• Can do attitude and lead by example.
• Attention to detail and ability to multi-task.
• Fluent in English.
• Can work on a shifting schedule.

Responsibilities

• Carry out travel bookings in a timely manner and distribute workload when required.
• Undertake admin tasks and assist in producing invoices accurately and promptly.
• Ensure client travel policy is adhered to and report issues to the Supervisor.
• Ensure service is delivered as per the SLA.
• Assist on boarding of new clients/vessels and monitor client satisfaction.
• Nurture relationships with internal/external clients and suppliers.
• Coordinate with crewing and fleet managers as required.
• Advocate for travel division when needed.
• Any other duties within the scope and level of the post.

Skills

Customer focus

Team leadership

Verbal and written communication

Organized

Calm under pressure

Can-do attitude

Attention to detail

Fluent in English

Shift work

Tools

Amadeus

GDS software

Job description

FUNCTIONS AND RESPONSIBILITIES

• Carry out travel bookings in a timely manner and distribute workload when required.
• Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.
• Ensure client travel policy is adhered to, report client issues to the Supervisor.
• Ensure service is delivered as per the agreed SLA.
• Ensure travel department activities are carried out as per the values and business ethics of OSM Thome.
• Effectively address and resolve queries/complaints.
• Assist on boarding of new clients/vessels and monitor client satisfaction.
• Nurture relationships with internal/external clients and suppliers.
• Undertake relevant discussions with suppliers to resolve disputes and ADM’s
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Coordinate with crewing and fleet managers as in when required.
• Positively advocate for travel division as in when required.
• Any other duties as delegated within the scope and level of the post

EDUCATION AND QUALIFICATION

• Ability to use Amadeus or other GDS software
• MUST have experience in handling marine/corporate/offshore/ oil &gas travel requirements.
• Customer focused and ability to lead a busy team
• Excellent verbal and written communication skills
• Organized, self-motivated and calm under pressure
• Can Do attitude and lead by example
• Attention to detail and ability to multi-task
• Fluent in English
• Can work on a shifting schedule