IT Support Engineer: Expert Troubleshooter in Fast-Growth Tech

Navitas Semiconductor; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

Navitas Semiconductor is seeking an IT Support Engineer based in Metro Manila who will provide comprehensive end-user support. The ideal candidate should possess a minimum of 3 years of relevant experience and demonstrate strong troubleshooting abilities across multiple platforms including Windows and Microsoft 365.

The role involves managing incidents, user accounts, and documenting solutions while championing IT asset management efforts. Excellent communication skills and a proactive approach are essential for success in this dynamic environment.

Qualifications

• 3+ years of experience in IT Help Desk or technical support.
• Experience troubleshooting Windows and Microsoft 365 environments.
• Ability to diagnose and resolve advanced hardware/software issues.

Responsibilities

• Provide technical support for incidents and service requests.
• Administer user accounts in Active Directory.
• Document solutions and maintain knowledge base articles.

Skills

Advanced troubleshooting skills

Proficiency with MS Office / Microsoft 365

Active Directory knowledge

Networking fundamentals

Experience with AI-powered tools

Strong analytical skills

Education

BS in computer science or related field

Tools

Microsoft Entra ID

Endpoint management tools

Scripting languages (PowerShell, VBScript, JavaScript)

Job description

Navitas Semiconductor is seeking an IT Support Engineer based in Metro Manila who will provide comprehensive end-user support. The ideal candidate should possess a minimum of 3 years of relevant experience and demonstrate strong troubleshooting abilities across multiple platforms including Windows and Microsoft 365.

The role involves managing incidents, user accounts, and documenting solutions while championing IT asset management efforts. Excellent communication skills and a proactive approach are essential for success in this dynamic environment.