Mandarin Technical Support Operations Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO

Medicine reimbursement

13th month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Anniv.

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Technical Support Operations Specialist to support logistics and billing operations. The role requires fluency in Mandarin and English, plus strong Excel skills and at least 3 years in logistics or accounts payable.

This on-site position offers a shifting schedule and a monthly salary of Php 80,000. Responsibilities include monitoring client transactions, coordinating with internal teams, preparing weekly performance reports, and ensuring

Qualifications

• Open to Filipino and Filipinos proficient in Mandarin and English.
• With at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or AP.
• Excellent written and verbal communication, with ability to coordinate with clients and internal stakeholders.
• Proficient in Excel (VLOOKUP, PivotTables, macros, formulas).

Responsibilities

• Monitor client transactions and process invoices, review results and support settlements.
• Coordinate with clients and internal teams to resolve invoice and billing concerns.
• Prepare weekly production and customer service reports and identify risks.
• Review reports, suggest process improvements and support monthly reviews.
• Attend client meetings and respond to daily inquiries.

Skills

Mandarin language

English language

Communication skills

Analytical thinking

Tools

Microsoft Excel

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Technical Support Operations Specialist
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• With at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Knowledgeable in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Applies strong analytical, problem-solving, and organizational skills
• Ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer