Mandarin Account Operations Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annex/

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Account Operations Specialist to join our on-site team. The role focuses on monitoring client transactions, processing invoices, and supporting payment settlements while coordinating with clients, carriers, and internal teams.

The ideal candidate has at least 3 years’ experience in logistics or finance, fluent Mandarin and English, strong Excel skills, and a professional, proactive approach to problem solving.

Qualifications

• Open to Filipino and Filipinos proficient in Mandarin and English.
• At least 3 years experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable.
• Proficient in Microsoft Excel (VLOOKUP, PivotTables, macros).
• Strong analytical, problem-solving, and organizational skills.
• Professional, proactive, and dependable with strong interpersonal skills.

Responsibilities

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare and organize weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Accommodate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

Skills

Mandarin language

English language

Microsoft Excel

Communication skills

Data analysis

Accounts Payable

ERP/MRP

Tools

ERP/MRP

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Account Operations Specialist
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Possessed strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare and organize weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Accommodate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer