Mandarin Technical Security Support

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Leaves per tenure

Attendance incentive

Punctuality incentive

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services, located in Makati City, seeks a Mandarin Technical Security Support for dayshift hours in a hybrid setup. The role centers on assisting Mandarin- and English-speaking clients, troubleshooting SSL-related issues, and delivering first-level security product support.

The ideal candidate holds a Bachelor’s degree, has 1+ year in tech support or customer service, and is proficient in Mandarin and English. Web-hosting experience is advantageous, with a benefits package offered.

Qualifications

• Bachelor's degree in any field required.
• At least 1 year of technical support or customer service experience preferred.
• Proficient in Mandarin and English.
• Experience with web-hosting accounts is a plus.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language

English language

Customer service

Troubleshooting

Communication

Education

Bachelor's degree

Tools

Ticketing systems

SSL certificates PKI

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Security Support to join their growing organization.

Position: Mandarin Technical Security Support
Industry: Information Technology (IT Industry)
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer