Mandarin-Speaking Tech Support Admin – 2nd Line (Remote)

NEPSE Trading; Philippines; Hybrid; PHP 558,000 - 1,004,000; Full time

Benefits offered by this job

Remote work setup

Birthday leave

Additional vacation leave

Health insurance coverage

Home internet allowance

Employee Assistance Program (EAP)

Job summary

Sinch is seeking a Tech Customer Support Administrator to join our global team. You will act as the technical escalation point for Voice and Verification services, owning issues from investigation to resolution and collaborating with engineering and operations to resolve deep technical problems.

The role requires 3+ years in technical customer support, strong SIP knowledge, API experience, and excellent communication.

Qualifications

• 3+ years in technical customer support or service delivery (2nd line+).
• Telecom background with practical SIP and voice tech knowledge.
• Experience with APIs and building/testing scripts.

Responsibilities

• Serve as primary escalation point for technical support issues on Voice and Verification services.
• Investigate and resolve complex customer issues, manage incidents.
• Monitor global traffic, optimize routing for quality and cost.
• Configure account settings, pricing, and traffic routing rules.
• Develop operational tools, dashboards, and runbooks.

Skills

Technical support

SIP protocol

APIs / testing scripts

Analytical skills

Communication skills

Mandarin advantageous

Job description

Sinch is seeking a Tech Customer Support Administrator to join our global team. You will act as the technical escalation point for Voice and Verification services, owning issues from investigation to resolution and collaborating with engineering and operations to resolve deep technical problems.

The role requires 3+ years in technical customer support, strong SIP knowledge, API experience, and excellent communication.